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Reengineering the corporation : a manifesto for business revolution

Auteur : Michael Hammer; James Champy
Éditeur: New York, NY : HarperBusiness, ©1993.
Édition/format:   Livre imprimé : Anglais : 1st edVoir toutes les éditions et tous les formats
Résumé:
The key to reengineering is abandoning the most basic notions on which the modern organization is founded, and the authors introduce the notion of process orientation, of concentrating on and rethinking end-to-end activities that create value for customers.
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Détails

Type d’ouvrage: Ressource Internet
Type de document: Livre, Ressource Internet
Tous les auteurs / collaborateurs: Michael Hammer; James Champy
ISBN: 0887306403 9780887306402 1863737065 9781863737067 088730687X 9780887306877
Numéro OCLC: 27108850
Notes: Includes index.
Description: vi, 223 pages ; 25 cm
Contenu: The crisis that will not go away --
Reengineering : the path to change --
Rethinking business processes --
The new world of work --
The enabling role of information technology --
Who will reengineer? --
The hunt for reengineering opportunities --
The experience of process redesign --
Embarking on reengineering --
One company's experience : Hallmark --
One company's experience : Taco Bell --
One company's experience : Capital Holding --
One company's experience : Bell Atlantic --
Succeeding at reengineering.
Responsabilité: Michael Hammer & James Champy.

Résumé:

The key to reengineering is abandoning the most basic notions on which the modern organization is founded, and the authors introduce the notion of process orientation, of concentrating on and rethinking end-to-end activities that create value for customers.

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