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Reference and information services : an introduction

Author: Kay Ann Cassell; Uma Hiremath
Publisher: Chicago : ALA Neal-Schuman, 2018. ©2018
Edition/Format:  Print book : English : Fourth editionView all editions and formats
Summary:
"Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information  Read more...
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Genre/Form: Bibliographies
Directories
Bibliography
Document Type: Book
All Authors / Contributors: Kay Ann Cassell; Uma Hiremath
ISBN: 9780838915684 083891568X
OCLC Number: 1037884864
Description: xv, 484 pages : illustrations ; 26 cm
Contents: Introduction to reference and information services --
Determining the question : in-person, telephone, and virtual reference interviews --
Finding the answer : basic search techniques --
Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources --
Answering questions about anything and everything : encyclopedias --
Answering questions that require handy facts : ready reference sources --
Answering questions about words : dictionaries, concordances, and manuals --
Answering questions about events and issues, past and present : databases (and indexes) --
Answering questions about health, law, and business : special guidelines and sources --
Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides --
Answering questions about the lives of people : biographical information sources --
Answering questions about government and related issues : government information sources --
When and how to use the internet as a reference tool --
Readers' advisory services / Cindy Orr --
Reference services for children and young adults / Sujin Huggins --
Information literacy in the reference department --
Ethics in reference / Diana Floegel --
Selecting and evaluating reference materials --
Reference as programming --
Managing reference departments --
Assessing and improving reference services --
Reference 2.0 --
The future of information service.
Responsibility: Kay Ann Cassell, Uma Hiremath.

Abstract:

Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of  Read more...

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A tool for library school students, new librarians, the public library reference desk, or anyone needing a general resource about providing information services and recommended tools of the trade ... Read more...

 
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