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Reference and information services : an introduction

Author: Richard E Bopp; Linda C Smith
Publisher: Santa Barbara, Calif. : Libraries Unlimited, 2011. ©2011
Series: Library and information science text series.
Edition/Format:   eBook : Document : English : 4th edView all editions and formats
Summary:
Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of "Reference and Information Services" takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Reference and information services.
Santa Barbara, Calif. : Libraries Unlimited, ©2011
(DLC) 2011008550
(OCoLC)150346298
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Richard E Bopp; Linda C Smith
ISBN: 9781598848175 1598848178
OCLC Number: 760056406
Description: 1 online resource (xxiii, 743 pages) : illustrations.
Contents: Cover; Contents; Preface; Acknowledgments; Contributors; Part I: Concepts and Processes; 1-HISTORY AND FUNCTIONS OF REFERENCE SERVICE; Introduction; The Library and the Community; What Libraries Do; Historical Development of Reference Service; Functions of the Reference Librarian Today; Reference Service: Varieties and Approaches; The Future of Reference; 2-ETHICAL ASPECTS OF REFERENCE SERVICE; Introduction and Historical Background; Ethical Guidance in the Contemporary Ethical Environment; Some Major Ethical Issues Facing Reference Librarians and Other Information Professionals. Digital ReferenceConclusion; 3-THE REFERENCE INTERVIEW; Introduction; Overview of the Reference Interview Process; Personality Qualities of Reference Librarians; Reference Environments; Interviews for Specific Situations; Conclusion; 4-ORGANIZATION OF INFORMATION AND SEARCH STRATEGIES; Introduction; The Library Catalog; Indexes; Beyond Catalogs and Indexes; Principles of Bibliographic Control; The Concept of Search Strategy; The Electronic Environment; Strategies for Bibliographic Searching; Summary and Conclusion; 5-ELECTRONIC RESOURCES FOR REFERENCE; Introduction. History of Electronic ResourcesDatabases; Searching Capabilities; Electronic Resources and the End User; Integrating End-User Resources into User-Centered Reference Services; Expanding Resources; Definition of the Reference Collection; Conclusion; 6-UNDERSTANDING ELECTRONIC INFORMATION SYSTEMS FOR REFERENCE; Introduction; History of the Internet; Internet Terms and Concepts; Proliferating Resources; Internet Solutions; Internet Challenges; Public Information Resources and the Reference Librarian; The Future of Reference Technology; 7-ACCESS-RELATED REFERENCE SERVICES; Introduction. Library ResponsesStandards and Protocols; Legal Issues for ILL/Document Delivery; Summary: Access Anywhere, Anytime; 8-INSTRUCTION; Introduction; What Is Instruction?; Developing and Implementing Instruction; Administration and Management of Instruction; Future Trends and Challenges; 9-TRAINING AND CONTINUAL LEARNING FOR REFERENCE STAFF; Introduction; Orientation; Basic Training: Learning the Essentials; Beyond the Basics: Continual Learning; Conclusion; 10-EVALUATION OF REFERENCE SERVICES; Introduction; Why Evaluate Reference?; The Role of Standards in Reference Evaluation; What to Evaluate. Evaluation MethodsPlanning and Organizing Data Collection and Analysis; The Evaluation Report; Conclusion; 11-ORGANIZING AND DELIVERING REFERENCE AND INFORMATION SERVICES; Introduction; The Roles of Reference Librarians; Reference as a Place in the Library; Service Models; Delivering Virtual Reference Services; Keeping Current, Staying Relevant; 12-REFERENCE SERVICES FOR SPECIFIC POPULATIONS; Introduction; Reference Service in a Pluralistic Society; Reference Service to Disabled Individuals; Reference Services for Specific Age Groups; Conclusion; Part II: Information Sources and Their Use.
Series Title: Library and information science text series.
Responsibility: Richard E. Bopp and Linda C. Smith, editors.

Abstract:

Reflecting the dramatic changes shaped by developing technologies over the years, this title takes the introduction to reference sources.  Read more...

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