Reference and information services in the 21st century : an introduction (Book, 2009) [WorldCat.org]
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Reference and information services in the 21st century : an introduction

Author: Kay Ann Cassell; Uma Hiremath
Publisher: New York : Neal-Schuman Publishers, ©2009.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:
An introduction to reference and information services for professionals, looking at fundamental concepts, introducing major reference sources, looking at special topics in reference and information work, and more.
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Genre/Form: Bibliography
Bibliographies
Directories
Document Type: Book
All Authors / Contributors: Kay Ann Cassell; Uma Hiremath
ISBN: 9781555706722 155570672X
OCLC Number: 316058676
Description: xvii, 461 pages : illustrations ; 23 cm
Contents: Introduction to reference and information services --
Determining the question : in-person, telephone, and virtual reference interviews --
Finding the answer : basic search techniques --
Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources --
Answering questions about anything and everything : encyclopedias --
Answering questions that require handy facts : ready reference sources --
Answering questions about words : dictionaries --
Answering questions about events and issues, past and present : indexes and full-text databases --
Answering questions about health, law, and business : special guidelines and sources --
Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides --
Answering questions about the lives of people : biographical information sources --
Answering questions about governments : government information sources --
When and how to use the Internet as a reference tool --
Reader's advisory work / Mary K. Chelton --
Reference work with children and young adults / Mary K. Chelton --
Information literacy in the reference department --
Selecting and evaluating reference materials --
Managing reference departments --
Assessing and improving reference services --
Reference 2.0 --
The future of information service.
Other Titles: Reference and information services in the twenty-first century
Responsibility: Kay Ann Cassell and Uma Hiremath.

Abstract:

Teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources regardless of format. This book includes a chapter on using  Read more...

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