Reference and information services in the 21st century : an introduction (Book, 2009) []
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Reference and information services in the 21st century : an introduction

Author: Kay Ann Cassell; Uma Hiremath
Publisher: New York : Neal-Schuman Publishers, ©2009.
Edition/Format:   Print book : English : 2nd edView all editions and formats
An introduction to reference and information services for professionals, looking at fundamental concepts, introducing major reference sources, looking at special topics in reference and information work, and more.

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Genre/Form: Bibliography
Document Type: Book
All Authors / Contributors: Kay Ann Cassell; Uma Hiremath
ISBN: 9781555706722 155570672X
OCLC Number: 316058676
Description: xvii, 461 pages : illustrations ; 23 cm
Contents: Introduction to reference and information services --
Determining the question : in-person, telephone, and virtual reference interviews --
Finding the answer : basic search techniques --
Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources --
Answering questions about anything and everything : encyclopedias --
Answering questions that require handy facts : ready reference sources --
Answering questions about words : dictionaries --
Answering questions about events and issues, past and present : indexes and full-text databases --
Answering questions about health, law, and business : special guidelines and sources --
Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides --
Answering questions about the lives of people : biographical information sources --
Answering questions about governments : government information sources --
When and how to use the Internet as a reference tool --
Reader's advisory work / Mary K. Chelton --
Reference work with children and young adults / Mary K. Chelton --
Information literacy in the reference department --
Selecting and evaluating reference materials --
Managing reference departments --
Assessing and improving reference services --
Reference 2.0 --
The future of information service.
Other Titles: Reference and information services in the twenty-first century
Responsibility: Kay Ann Cassell and Uma Hiremath.


Teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources regardless of format. This book includes a chapter on using  Read more...


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