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Remarkable customer service. [4 of 8], When, if, and how to go off-script

Author: Jeff Havens; Jeff Havens Company,
Publisher: Bloomington, IL : The Jeff Havens Company, 2018.
Edition/Format:   eVideo : Clipart/images/graphics : English
Summary:
In this video, we discuss the various benefits of using a customer service script, as well as the potential pitfalls and how to avoid them. You'll also see someone yelling uselessly at an inanimate object, and you might find a lovely example of someone completely failing to express genuine remorse. This video will almost certainly spark a discussion about how to improve whatever script you're currently using.
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Details

Genre/Form: Instructional films
Material Type: Clipart/images/graphics, Internet resource, Videorecording
Document Type: Internet Resource, Computer File, Visual material
All Authors / Contributors: Jeff Havens; Jeff Havens Company,
OCLC Number: 1126677926
Language Note: In English.
Notes: Title from resource description page (viewed October 08, 2019).
Performer(s): Jeff Havens, presenter.
Description: 1 online resource (5 minutes)
Other Titles: When, if, and how to go off-script
Responsibility: the Jeff Havens Company.

Abstract:

In this video, we discuss the various benefits of using a customer service script, as well as the potential pitfalls and how to avoid them. You'll also see someone yelling uselessly at an inanimate object, and you might find a lovely example of someone completely failing to express genuine remorse. This video will almost certainly spark a discussion about how to improve whatever script you're currently using.

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Primary Entity

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Related Entities

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    a schema:Person ;
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    schema:givenName "Jeff" ;
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