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Renegotiating health care : resolving conflict to build collaboration

Author: Leonard J Marcus; Barry C Dorn; Eric J McNulty
Publisher: San Francisco : Jossey-Bass, ©2011.
Dissertation: Ebooks.
Edition/Format:   Thesis/dissertation : Document : Thesis/dissertation : eBook   Computer File : English : 2nd edView all editions and formats
Summary:

This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new  Read more...

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Genre/Form: Electronic books
Case studies
Additional Physical Format: Print version:
(DLC) 2011011130
Material Type: Document, Thesis/dissertation, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Leonard J Marcus; Barry C Dorn; Eric J McNulty
ISBN: 9780470562208 047056220X 9781283175647 1283175649
OCLC Number: 1034945227
Description: 1 online resource (xvi, 489 pages)
Contents: Preface. Acknowledgments. The Authors. Part One Conflict. 1 Why Conflict? 2 Moving Beyond Conflict. 3 Setting the Stage for Negotiation. Part Two Negotiation. 4 Interest-Based Negotiation. 5 Framing to Generate Options. 6 Reframing to Spur Momentum. 7 The Walk in the Woods. Part Three Contest, Resolution, and Connectivity. 8 Positional Bargaining. 9 Mediation, Arbitration, and Dispute Resolution. 10 Meta-Leadership. Part Four Evolving Health Care Practice. 11 Designing a More Cohesive, Better-Linked Health System. 12 Evolving with Technology. 13 The Negotiating Patient. 14 Changing Work and a Changing Workforce. Part Five Shaping Purpose. 15 Crafting the Essentials. 16 Constructing a Resilient Balance. References. Appendix: List of Characters. References. Index.
Responsibility: Leonard J. Marcus, Barry C. Dorn, Eric J. McNulty.

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