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Resolving conflicts at work : ten strategies for everyone on the job, third edition

Author: Ken Cloke; Joan Goldsmith; Warren G Bennis
Publisher: San Francisco, Calif. : Jossey-Bass, [2011]
Series: BusinessPro collection.
Edition/Format:   eBook : Document : English : 3rd edView all editions and formats
Summary:

The third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to  Read more...

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Genre/Form: Ressources Internet
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ken Cloke; Joan Goldsmith; Warren G Bennis
ISBN: 9781118010624 1118010620 9781118010815 1118010817 9781118010822 1118010825
OCLC Number: 994304211
Notes: Comprend un index.
Description: 1 ressource en ligne.
Contents: Understand the culture and dynamics of conflict --
Listen empathetically and responsively --
Search beneath the surface for hidden meanings --
Acknowledge and reframe emotions --
Separate what matters from what gets in the way --
Solve problems paradoxically and creatively --
Learn from difficult behaviors --
Lead and coach for transformation --
Explore resistance and negotiate collaboratively --
Mediate and design systems for prevention.
Series Title: BusinessPro collection.
Responsibility: Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.

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