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Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara.

Author: Callan Bignoli; Lauren Stara
Publisher: Chicago : ALA Editions, 2021.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--
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Additional Physical Format: Online version:
Bignoli, Callan.
Responding to rapid change in libraries
Chicago : ALA Editions, 2021
(DLC) 2020030361
Document Type: Book
All Authors / Contributors: Callan Bignoli; Lauren Stara
ISBN: 9780838948354 0838948359
OCLC Number: 1178867801
Description: pages cm
Contents: Part I: Passion --
Customer Service Expectations in the 21st Century --
Users at the Center of Everything --
Part II: Patience --
Leading the Way in the Face of Change --
Library Technology --
Physical Spaces --
Part III: Fortitude --
Project Management and Problem Solving --
Horizon Scanning for Threats --
Epilogue: It's Never Perfect and It's Never Done.

Abstract:

"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--

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