Responding to rapid change in libraries : a user experience approach (Book, 2021) []
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Responding to rapid change in libraries : a user experience approach

Author: Callan Bignoli; Lauren Stara
Publisher: Chicago : ALA Editions, 2021. ©2021
Edition/Format:   Print book : EnglishView all editions and formats
"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--

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Additional Physical Format: Online version:
Bignoli, Callan.
Responding to rapid change in libraries
Chicago : ALA Editions, 2021
(DLC) 2020030361
Document Type: Book
All Authors / Contributors: Callan Bignoli; Lauren Stara
ISBN: 9780838948354 0838948359
OCLC Number: 1178867801
Description: xii, 124 pages : illustrations ; 23 cm
Contents: Part I: Passion --
Customer Service Expectations in the Twenty-First Century --
Users at the Center of Everything --
Part II: Patience --
Leading the Way in the Face of Change --
Library Technology --
Physical Spaces --
Part III: Fortitude --
Project Management and Problem Solving --
Horizon Scanning for Threats --
Epilogue: It's Never Perfect and It's Never Done.
Responsibility: Callan Bignoli and Lauren Stara.


With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers,  Read more...


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