Responding to rapid change in libraries : a user experience approach (Book, 2021) [WorldCat.org]
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Responding to rapid change in libraries : a user experience approach

Author: Callan Bignoli; Lauren Stara
Publisher: Chicago : ALA Editions, 2021. ©2021
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--
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Additional Physical Format: Online version:
Bignoli, Callan.
Responding to rapid change in libraries
Chicago : ALA Editions, 2021
(DLC) 2020030361
Document Type: Book
All Authors / Contributors: Callan Bignoli; Lauren Stara
ISBN: 9780838948354 0838948359
OCLC Number: 1178867801
Description: xii, 124 pages : illustrations ; 23 cm
Contents: Part I: Passion --
Customer Service Expectations in the Twenty-First Century --
Users at the Center of Everything --
Part II: Patience --
Leading the Way in the Face of Change --
Library Technology --
Physical Spaces --
Part III: Fortitude --
Project Management and Problem Solving --
Horizon Scanning for Threats --
Epilogue: It's Never Perfect and It's Never Done.
Responsibility: Callan Bignoli and Lauren Stara.

Abstract:

With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers,  Read more...

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