Restoring trust in organizations : enduring challenges and emerging answers (Book, 2012) []
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Restoring trust in organizations : enduring challenges and emerging answers

Author: Roderick M Kramer; Todd L Pittinsky
Publisher: New York : Oxford University Press, ©2012.
Edition/Format:   Print book : EnglishView all editions and formats
This is the first volume to adopt the multidisciplinary approach required to understand this decline and to propose and assess remedies. Editors Roderick M. Kramer and Todd L. Pittinsky have assembled contributions from leading psychologists, sociologists, economists, and organizational theorists.

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Document Type: Book
All Authors / Contributors: Roderick M Kramer; Todd L Pittinsky
ISBN: 9780199756087 0199756082
OCLC Number: 857351410
Description: pages cm
Contents: Machine generated contents note: pt. ONE Understanding Why Trust Is a Problem: Theoretical Frameworks and Conceptual Issues --
1.Moral Bases of Public Distrust: Politics, Partisanship, and Compromise / Michael T. Parker --
2."My Trust Needs To Be Earned, Or I Don't Give It": Youths' Mental Models of Trust / Howard Gardner --
3."I'll Pay Attention When I'm Older": Generational Differences in Trust / Howard Gardner --
4.Institutional Trust Failures: Insights and Lessons from the 9/11 Intelligence Failures / Roderick M. Kramer --
pt. TWO Emerging Perspectives on Trust Repair --
5.The Art of the Apology: The Structure and Effectiveness of Apologies in Trust Repair / Beth Polin --
6.Risky Trust: How Multi-Entity Teams Build Trust despite High Risk / Amy C. Edmondson --
7.The Elasticity of Trust: How to Promote Trust in the Arab Middle East and the United States / Richard Zeckhauser --
8.Building and Rebuilding Trust: Why Perspective Taking Matters / Michele Williams Note continued: 9.Restoring Institutional Trust after the Global Financial Crisis: A Systemic Approach / Reinhard Bachmann --
10.Understanding Threats to Leader Trustworthiness: Why It's Better to Be Called "Incompetent" than "Immoral" / Steven C. Currall --
11.How Victims' Motives Influence the Effect of Apologies: A Motivated Trust-Repair Model / Pieter Desmet --
12.Breaking the Vicious Cycle of Low Trust in Decision-Making Authorities: It's What They Do and How They Do It / Emily C. Bianchi.
Responsibility: edited by Roderick M. Kramer and Todd L. Pittinsky.


Restoring Trust in Organizations and Leaders is the first volume to adopt the mulidisciplinary approach required to understand the decline in public trust in contemporary institutions, and to propose  Read more...


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"In this timely volume, distinguished experts in social science research on trust come together to address pervasive and challenging issues of institutional trust. Representing multiple disciplines Read more...

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