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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/41245201 Title: La revolución del servicio : lo único que cuenta es un cliente satisfecho Author: Karl Albrecht; Jesús Villamizar Herrera; Humberto Serna Gómez Publisher: [Santafé de Bogotá] : 3R Editores, 1998. ISBN/ISSN: 9588017270 9789588017273 OCLC:41245201

  
  

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La revolución del servicio : lo único que cuenta es un cliente satisfecho

Author:	Karl Albrecht; Jesús Villamizar Herrera; Humberto Serna Gómez
Publisher:	[Santafé de Bogotá] : 3R Editores, 1998.
Series:	Temas genrenciales.
Edition/Format:	Print book : Spanish : 1. edView all editions and formats
Subjects	Service industries -- United States -- Management. Customer services -- United States -- Management. Servicio al cliente. View all subjects
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