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Document Type: | Book |
---|---|
All Authors / Contributors: |
Karl Albrecht; Jesús Villamizar Herrera; Humberto Serna Gómez |
ISBN: | 9588017270 9789588017273 |
OCLC Number: | 41245201 |
Description: | x, 235 p. ; 24 cm. |
Series Title: | Temas genrenciales. |
Other Titles: | At america's service : how corporations can revolutionize the way they ... |
Responsibility: | Karl Albrecht ; traducción, Jesús Villamizar Herrera ; revisión técnica, Humberto Serna Gómez. |
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Related Subjects:(12)
- Service industries -- United States -- Management.
- Customer services -- United States -- Management.
- Servicio al cliente.
- Satisfacción del cliente.
- Liderazgo.
- Comercialización.
- Satisfacción del consumidor.
- Empresas de servicios -- Servicio al cliente -- Estados Unidos.
- Customer services -- Management.
- Service industries -- Management.
- United States.
- Comercio.