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La revolución del servicio : lo único que cuenta es un cliente satisfecho Preview this item
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La revolución del servicio : lo único que cuenta es un cliente satisfecho

Author: Karl Albrecht; Jesús Villamizar Herrera; Humberto Serna Gómez
Publisher: [Santafé de Bogotá] : 3R Editores, 1998.
Series: Temas genrenciales.
Edition/Format:   Print book : Spanish : 1. edView all editions and formats
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Document Type: Book
All Authors / Contributors: Karl Albrecht; Jesús Villamizar Herrera; Humberto Serna Gómez
ISBN: 9588017270 9789588017273
OCLC Number: 41245201
Description: x, 235 p. ; 24 cm.
Series Title: Temas genrenciales.
Other Titles: At america's service : how corporations can revolutionize the way they ...
Responsibility: Karl Albrecht ; traducción, Jesús Villamizar Herrera ; revisión técnica, Humberto Serna Gómez.

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\n\n

Primary Entity<\/h3>\n
<http:\/\/www.worldcat.org\/oclc\/41245201<\/a>> # La revoluci\u00F3n del servicio : lo \u00FAnico que cuenta es un cliente satisfecho<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:CreativeWork<\/a>, schema:Book<\/a> ;\u00A0\u00A0\u00A0\nlibrary:oclcnum<\/a> \"41245201<\/span>\" ;\u00A0\u00A0\u00A0\nlibrary:placeOfPublication<\/a> <http:\/\/id.loc.gov\/vocabulary\/countries\/ck<\/a>> ;\u00A0\u00A0\u00A0\nlibrary:placeOfPublication<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Place\/santafe_de_bogota<\/a>> ; # Santaf\u00E9 de Bogot\u00E1<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/dewey.info\/class\/658.812\/<\/a>> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/servicio_al_cliente<\/a>> ; # Servicio al cliente<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/service_industries_management<\/a>> ; # Service industries--Management<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/empresas_de_servicios_servicio_al_cliente_estados_unidos<\/a>> ; # Empresas de servicios--Servicio al cliente--Estados Unidos<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/satisfaccion_del_cliente<\/a>> ; # Satisfacci\u00F3n del cliente<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/satisfaccion_del_consumidor<\/a>> ; # Satisfacci\u00F3n del consumidor<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Thing\/comercio<\/a>> ; # Comercio.<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Place\/united_states<\/a>> ; # United States.<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/customer_services_united_states_management<\/a>> ; # Customer services--United States--Management<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/comercializacion<\/a>> ; # Comercializaci\u00F3n<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/service_industries_united_states_management<\/a>> ; # Service industries--United States--Management<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/liderazgo<\/a>> ; # Liderazgo<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/customer_services_management<\/a>> ; # Customer services--Management<\/span>\n\u00A0\u00A0\u00A0\nschema:bookEdition<\/a> \"1. ed.<\/span>\" ;\u00A0\u00A0\u00A0\nschema:bookFormat<\/a> bgn:PrintBook<\/a> ;\u00A0\u00A0\u00A0\nschema:contributor<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Person\/villamizar_herrera_jesus<\/a>> ; # Jes\u00FAs Villamizar Herrera<\/span>\n\u00A0\u00A0\u00A0\nschema:contributor<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Person\/serna_gomez_humberto<\/a>> ; # Humberto Serna G\u00F3mez<\/span>\n\u00A0\u00A0\u00A0\nschema:creator<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Person\/albrecht_karl<\/a>> ; # Karl Albrecht<\/span>\n\u00A0\u00A0\u00A0\nschema:datePublished<\/a> \"1998<\/span>\" ;\u00A0\u00A0\u00A0\nschema:exampleOfWork<\/a> <http:\/\/worldcat.org\/entity\/work\/id\/195502398<\/a>> ; # At america\'s service : how corporations can revolutionize the way they ...<\/span>\n\u00A0\u00A0\u00A0\nschema:inLanguage<\/a> \"es<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isPartOf<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Series\/temas_genrenciales<\/a>> ; # Temas genrenciales.<\/span>\n\u00A0\u00A0\u00A0\nschema:name<\/a> \"La revoluci\u00F3n del servicio : lo \u00FAnico que cuenta es un cliente satisfecho<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\nschema:numberOfPages<\/a> \"235<\/span>\" ;\u00A0\u00A0\u00A0\nschema:productID<\/a> \"41245201<\/span>\" ;\u00A0\u00A0\u00A0\nschema:publication<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/41245201#PublicationEvent\/santafe_de_bogota_3r_editores_1998<\/a>> ;\u00A0\u00A0\u00A0\nschema:publisher<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Agent\/3r_editores<\/a>> ; # 3R Editores<\/span>\n\u00A0\u00A0\u00A0\nschema:workExample<\/a> <http:\/\/worldcat.org\/isbn\/9789588017273<\/a>> ;\u00A0\u00A0\u00A0\nwdrs:describedby<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/41245201<\/a>> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n\n

Related Entities<\/h3>\n
<http:\/\/dewey.info\/class\/658.812\/<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Agent\/3r_editores<\/a>> # 3R Editores<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nbgn:Agent<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"3R Editores<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Person\/albrecht_karl<\/a>> # Karl Albrecht<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Albrecht<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Karl<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Karl Albrecht<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Person\/serna_gomez_humberto<\/a>> # Humberto Serna G\u00F3mez<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Serna G\u00F3mez<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Humberto<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Humberto Serna G\u00F3mez<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Person\/villamizar_herrera_jesus<\/a>> # Jes\u00FAs Villamizar Herrera<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Villamizar Herrera<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Jes\u00FAs<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Jes\u00FAs Villamizar Herrera<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Place\/santafe_de_bogota<\/a>> # Santaf\u00E9 de Bogot\u00E1<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Santaf\u00E9 de Bogot\u00E1<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Place\/united_states<\/a>> # United States.<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"United States.<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Series\/temas_genrenciales<\/a>> # Temas genrenciales.<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nbgn:PublicationSeries<\/a> ;\u00A0\u00A0\u00A0\nschema:hasPart<\/a> <http:\/\/www.worldcat.org\/oclc\/41245201<\/a>> ; # La revoluci\u00F3n del servicio : lo \u00FAnico que cuenta es un cliente satisfecho<\/span>\n\u00A0\u00A0\u00A0\nschema:name<\/a> \"Temas genrenciales.<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Temas genrenciales<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Thing\/comercio<\/a>> # Comercio.<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Thing<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Comercio.<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/comercializacion<\/a>> # Comercializaci\u00F3n<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Comercializaci\u00F3n<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/customer_services_management<\/a>> # Customer services--Management<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Customer services--Management<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/customer_services_united_states_management<\/a>> # Customer services--United States--Management<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Customer services--United States--Management<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/empresas_de_servicios_servicio_al_cliente_estados_unidos<\/a>> # Empresas de servicios--Servicio al cliente--Estados Unidos<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Empresas de servicios--Servicio al cliente--Estados Unidos<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/liderazgo<\/a>> # Liderazgo<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Liderazgo<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/satisfaccion_del_cliente<\/a>> # Satisfacci\u00F3n del cliente<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Satisfacci\u00F3n del cliente<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/satisfaccion_del_consumidor<\/a>> # Satisfacci\u00F3n del consumidor<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Satisfacci\u00F3n del consumidor<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/service_industries_management<\/a>> # Service industries--Management<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Service industries--Management<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/service_industries_united_states_management<\/a>> # Service industries--United States--Management<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Service industries--United States--Management<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Topic\/servicio_al_cliente<\/a>> # Servicio al cliente<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Servicio al cliente<\/span>\"@es<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.loc.gov\/vocabulary\/countries\/ck<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\ndcterms:identifier<\/a> \"ck<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/worldcat.org\/entity\/work\/id\/195502398<\/a>> # At america\'s service : how corporations can revolutionize the way they ...<\/span>\n\u00A0\u00A0\u00A0\nschema:name<\/a> \"At america\'s service : how corporations can revolutionize the way they ...<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/worldcat.org\/isbn\/9789588017273<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:ProductModel<\/a> ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"9588017270<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"9789588017273<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/www.worldcat.org\/title\/-\/oclc\/41245201<\/a>>\u00A0\u00A0\u00A0\u00A0a \ngenont:InformationResource<\/a>, genont:ContentTypeGenericResource<\/a> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/www.worldcat.org\/oclc\/41245201<\/a>> ; # La revoluci\u00F3n del servicio : lo \u00FAnico que cuenta es un cliente satisfecho<\/span>\n\u00A0\u00A0\u00A0\nschema:dateModified<\/a> \"2019-10-02<\/span>\" ;\u00A0\u00A0\u00A0\nvoid:inDataset<\/a> <http:\/\/purl.oclc.org\/dataset\/WorldCat<\/a>> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/www.worldcat.org\/title\/-\/oclc\/41245201#PublicationEvent\/santafe_de_bogota_3r_editores_1998<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:PublicationEvent<\/a> ;\u00A0\u00A0\u00A0\nschema:location<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Place\/santafe_de_bogota<\/a>> ; # Santaf\u00E9 de Bogot\u00E1<\/span>\n\u00A0\u00A0\u00A0\nschema:organizer<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/195502398#Agent\/3r_editores<\/a>> ; # 3R Editores<\/span>\n\u00A0\u00A0\u00A0\nschema:startDate<\/a> \"1998<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n\n

Content-negotiable representations<\/p>\n