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La revolución del servicio : lo único que cuenta es un cliente satisfecho

Author: Karl Albrecht; Jesús Villamizar Herrera; Humberto Serna Gómez
Publisher: [Santafé de Bogotá] : 3R Editores, 1998.
Series: Temas genrenciales.
Edition/Format:   Print book : Spanish : 1. edView all editions and formats
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Document Type: Book
All Authors / Contributors: Karl Albrecht; Jesús Villamizar Herrera; Humberto Serna Gómez
ISBN: 9588017270 9789588017273
OCLC Number: 41245201
Description: x, 235 p. ; 24 cm.
Series Title: Temas genrenciales.
Other Titles: At america's service : how corporations can revolutionize the way they ...
Responsibility: Karl Albrecht ; traducción, Jesús Villamizar Herrera ; revisión técnica, Humberto Serna Gómez.

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