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Rocket surgery made easy : the do-it-yourself guide to finding and fixing usability problems

Author: Steve Krug; Mark Matcho
Publisher: Berkeley, CA : New Riders, ©2010.
Series: Voices that matter.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"It's been known for years that usability testing can dramatically improve products. But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens. In this how-to companion to Don't Make Me Think: A Common Sense Approach to Web Usability, Steve Krug spells out a streamlined approach to usability testing that anyone can easily apply to their own Web  Read more...
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Details

Genre/Form: Book
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Steve Krug; Mark Matcho
ISBN: 9780321657299 0321657292
OCLC Number: 499491845
Notes: Mark Matcho, illustration--T.p. verso.
Credits: Mark Matcho, illustration.
Description: v, 161 pages : illustrations (some color) ; 23 cm
Contents: Opening Remarks: Call me Ishmael : how this book came to be, some disclaimers, and a bit of housekeeping --
Finding Usability Problems. You don't see any elephants around here, do you? : What do-it-yourself usability testing is, why it always works, and why so little of it gets done --
I will now saw my [lovely] assistant in half : what a do-it-yourself test looks like --
A morning a month, that's all we ask : a plan you can actually follow --
What do you test, and when do you test it? : Why the hardest part is starting early enough --
Recruit loosely and grade on a curve : who to test with and how to find them --
Find some things for them to do : Picking tasks to test and writing scenarios for them --
Some boring checklists : and why you should use them even if, like me, you don't really like checklists --
Mind reading made easy : conducting the test session --
Make it a spectator sport : getting everyone to watch and telling them what to look for --
Fixing Usability Problems. Debriefing 101 : comparing notes and deciding what to fix --
The least you can do : why doing less is often the best way to fix things --
The usual suspects : some problems you're likely to find and how to think about fixing them --
Making sure life actually improves : the art of playing nicely with others --
The Road Ahead. Teleportation made easy : remote testing: fast, cheap, and slightly out of control --
Overachievers only : Recommended reading --
Happy trails/to you : A few final words of encouragement --
Sample test script and consent form. 1. You don't see any elephants around here, do you? --
2. I will now saw my [lovely] assistant in half --
3. A morning a month, that's all we ask --4. What do you test, and when do you test it? --
5. Recruit loosely and grade on a curve --
6. Find some things for them to do --
7. Some boring checklists --8. Mind reading made easy --9. Make it a spectator sport --10. Debriefing 101 --
11. The lest you can do --
12. The usual suspects --
13. Making sure life actually improves --14. Teleportation made easy --
15. Overachievers only --
16. Happy trails/to you --
Sample test script and consent form --
Acknowledgements --
Index.
Series Title: Voices that matter.
Other Titles: Do-it-yourself guide to finding and fixing usability problems
Responsibility: Steve Krug.

Abstract:

"It's been known for years that usability testing can dramatically improve products. But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens. In this how-to companion to Don't Make Me Think: A Common Sense Approach to Web Usability, Steve Krug spells out a streamlined approach to usability testing that anyone can easily apply to their own Web site, application, or other product"--Publisher's website.

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\n\n

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But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens. In this how-to companion to Don\'t Make Me Think: A Common Sense Approach to Web Usability, Steve Krug spells out a streamlined approach to usability testing that anyone can easily apply to their own Web site, application, or other product\"--Publisher\'s website.<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\nschema:description<\/a> \"Opening Remarks: Call me Ishmael : how this book came to be, some disclaimers, and a bit of housekeeping -- Finding Usability Problems. You don\'t see any elephants around here, do you? : What do-it-yourself usability testing is, why it always works, and why so little of it gets done -- I will now saw my [lovely] assistant in half : what a do-it-yourself test looks like -- A morning a month, that\'s all we ask : a plan you can actually follow -- What do you test, and when do you test it? : Why the hardest part is starting early enough -- Recruit loosely and grade on a curve : who to test with and how to find them -- Find some things for them to do : Picking tasks to test and writing scenarios for them -- Some boring checklists : and why you should use them even if, like me, you don\'t really like checklists -- Mind reading made easy : conducting the test session -- Make it a spectator sport : getting everyone to watch and telling them what to look for -- Fixing Usability Problems. Debriefing 101 : comparing notes and deciding what to fix -- The least you can do : why doing less is often the best way to fix things -- The usual suspects : some problems you\'re likely to find and how to think about fixing them -- Making sure life actually improves : the art of playing nicely with others -- The Road Ahead. Teleportation made easy : remote testing: fast, cheap, and slightly out of control -- Overachievers only : Recommended reading -- Happy trails\/to you : A few final words of encouragement -- Sample test script and consent form.<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\nschema:description<\/a> \"1. You don\'t see any elephants around here, do you? -- 2. I will now saw my [lovely] assistant in half -- 3. A morning a month, that\'s all we ask --4. What do you test, and when do you test it? -- 5. Recruit loosely and grade on a curve -- 6. Find some things for them to do -- 7. Some boring checklists --8. Mind reading made easy --9. Make it a spectator sport --10. Debriefing 101 -- 11. The lest you can do -- 12. The usual suspects -- 13. Making sure life actually improves --14. Teleportation made easy -- 15. Overachievers only -- 16. 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<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Agent\/new_riders<\/a>> # New Riders<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nbgn:Agent<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"New Riders<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Place\/berkeley_ca<\/a>> # Berkeley, CA<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Berkeley, CA<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
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<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/autoformation<\/a>> # Autoformation<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Autoformation<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/benutzerfreundlichkeit<\/a>> # Benutzerfreundlichkeit<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Benutzerfreundlichkeit<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
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<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/gestaltung<\/a>> # Gestaltung<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Gestaltung<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/internet<\/a>> # Internet<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Internet<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/internet_benutzeroberflache<\/a>> # Internet--Benutzeroberfl\u00E4che<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Internet--Benutzeroberfl\u00E4che<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/manuels<\/a>> # Manuels<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Manuels<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/technologies_semantiques<\/a>> # Technologies semantiques<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Technologies semantiques<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/user_computer_interface<\/a>> # User-Computer Interface<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"User-Computer Interface<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/web_based_user_interfaces_evaluation<\/a>> # Web-based user interfaces--Evaluation<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:hasPart<\/a> <http:\/\/id.loc.gov\/authorities\/subjects\/sh2008009921<\/a>> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Web-based user interfaces--Evaluation<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/web_sites<\/a>> # Web sites<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Web sites<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/webdesign_benutzerfreundlichkeit<\/a>> # Webdesign--Benutzerfreundlichkeit<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Webdesign--Benutzerfreundlichkeit<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/9463034001#Topic\/website<\/a>> # Website<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Website<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.loc.gov\/authorities\/subjects\/sh98000035<\/a>> # Web sites--Design<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Web sites--Design<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.loc.gov\/vocabulary\/countries\/cau<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\ndcterms:identifier<\/a> \"cau<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.worldcat.org\/fast\/1173252<\/a>> # Web sites--Design<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Web sites--Design<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/viaf.org\/viaf\/33775277<\/a>> # Mark Matcho<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Matcho<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Mark<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Mark Matcho<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/viaf.org\/viaf\/40296258<\/a>> # Steve Krug<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Krug<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Steve<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Steve Krug<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/worldcat.org\/isbn\/9780321657299<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:ProductModel<\/a> ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"0321657292<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"9780321657299<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/www.worldcat.org\/title\/-\/oclc\/499491845<\/a>>\u00A0\u00A0\u00A0\u00A0a \ngenont:InformationResource<\/a>, genont:ContentTypeGenericResource<\/a> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/www.worldcat.org\/oclc\/499491845<\/a>> ; # Rocket surgery made easy : the do-it-yourself guide to finding and fixing usability problems<\/span>\n\u00A0\u00A0\u00A0\nschema:dateModified<\/a> \"2020-08-03<\/span>\" ;\u00A0\u00A0\u00A0\nvoid:inDataset<\/a> <http:\/\/purl.oclc.org\/dataset\/WorldCat<\/a>> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n