Front cover image for Rocket surgery made easy : the do-it-yourself guide to finding and fixing usability problems

Rocket surgery made easy : the do-it-yourself guide to finding and fixing usability problems

Steve Krug, Mark Matcho (Illustrator)
"It's been known for years that usability testing can dramatically improve products. But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens. In this how-to companion to Don't Make Me Think: A Common Sense Approach to Web Usability, Steve Krug spells out a streamlined approach to usability testing that anyone can easily apply to their own Web site, application, or other product"--Publisher's website
Print Book, English, ©2010
New Riders, Berkeley, CA, ©2010
Book
v, 161 pages : illustrations (some color) ; 23 cm
9780321657299, 0321657292
499491845
Opening Remarks Call me Ishmael2(10)
How this book came to be, some disclaimers, and a bit of housekeeping
FINDING USABILITY PROBLEMS
You don't see any elephants around here, do you?
12(8)
What do-it-yourself usability testing is, why it always works, and why so little of it gets done
I will now saw my [lovely] assistant in half
20(2)
What a do-it-yourself test looks like
A morning a month, that's all we ask
22(8)
A plan you can actually follow
What do you test, and when do you test it?
30(8)
Why the hardest part is starting early enough
Recruit loosely and grade on a curve
38(12)
Who to test with and how to find them
Find some things for them to do
50(6)
Picking tasks to test and writing scenarios for them
Some boring checklists
56(6)
And why you should use them even if, like me, you don't really like checklists
Mind reading made easy
62(28)
Conducting the test session
Make it a spectator sport
90(12)
Getting everyone to watch and telling them what to look for
FIXING USABILITY PROBLEMS
Debriefing 101
102(8)
Comparing notes and deciding what to fix
The least you can do™
110(10)
Why doing less is often the best way to fix things
The usual suspects
120(8)
Some problems you're likely to find and how to think about fixing them
Making sure life actually improves
128(6)
The art of playing nicely with others
THE ROAD AHEAD
Teleportation made easy
134(6)
Remote testing: Fast, cheap, and slightly out of control
Overachievers only
140(4)
Recommended reading
Happy trails / to you
144(2)
A few final words of encouragement
Sample test script and consent form146(8)
Acknowledgments154(4)
Index158
Mark Matcho, illustration--Title page verso