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Rocket surgery made easy : the do-it-yourself guide to finding and fixing usability problems

Author: Steve Krug; Mark Matcho
Publisher: Berkeley, CA : New Riders, ©2010.
Series: Voices that matter.
Edition/Format:  Print book : EnglishView all editions and formats
Summary:
"It's been known for years that usability testing can dramatically improve products. But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens. In this how-to companion to Don't Make Me Think: A Common Sense Approach to Web Usability, Steve Krug spells out a streamlined approach to usability testing that anyone can easily apply to their own Web  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Steve Krug; Mark Matcho
ISBN: 9780321657299 0321657292
OCLC Number: 499491845
Notes: Mark Matcho, illustration--T.p. verso.
Credits: Mark Matcho, illustration.
Description: v, 161 pages : illustrations (some color) ; 23 cm
Contents: Opening Remarks: Call me Ishmael : how this book came to be, some disclaimers, and a bit of housekeeping --
Finding Usability Problems. You don't see any elephants around here, do you? : What do-it-yourself usability testing is, why it always works, and why so little of it gets done --
I will now saw my [lovely] assistant in half : what a do-it-yourself test looks like --
A morning a month, that's all we ask : a plan you can actually follow --
What do you test, and when do you test it? : Why the hardest part is starting early enough --
Recruit loosely and grade on a curve : who to test with and how to find them --
Find some things for them to do : Picking tasks to test and writing scenarios for them --
Some boring checklists : and why you should use them even if, like me, you don't really like checklists --
Mind reading made easy : conducting the test session --
Make it a spectator sport : getting everyone to watch and telling them what to look for --
Fixing Usability Problems. Debriefing 101 : comparing notes and deciding what to fix --
The least you can do : why doing less is often the best way to fix things --
The usual suspects : some problems you're likely to find and how to think about fixing them --
Making sure life actually improves : the art of playing nicely with others --
The Road Ahead. Teleportation made easy : remote testing: fast, cheap, and slightly out of control --
Overachievers only : Recommended reading --
Happy trails/to you : A few final words of encouragement --
Sample test script and consent form. 1. You don't see any elephants around here, do you? --
2. I will now saw my [lovely] assistant in half --
3. A morning a month, that's all we ask --4. What do you test, and when do you test it? --
5. Recruit loosely and grade on a curve --
6. Find some things for them to do --
7. Some boring checklists --8. Mind reading made easy --9. Make it a spectator sport --10. Debriefing 101 --
11. The lest you can do --
12. The usual suspects --
13. Making sure life actually improves --14. Teleportation made easy --
15. Overachievers only --
16. Happy trails/to you --
Sample test script and consent form --
Acknowledgements --
Index.
Series Title: Voices that matter.
Other Titles: Do-it-yourself guide to finding and fixing usability problems
Responsibility: Steve Krug.

Abstract:

In this how-to companion to "Don't Make Me Think: A Common Sense Approach to Web Usability," Krug spells out an approach to usability testing that anyone can easily apply to their own Web site,  Read more...

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