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Service providers : ASPs, ISPs, MSPs, and WSPs

Author: Joseph R Matthews; Mary Helen Gillespie
Publisher: New York : John Wiley & Sons, ©2002.
Series: Wiley tech brief series.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Matthews, Joseph R.
Service providers.
New York : John Wiley & Sons, ©2002
(DLC) 2002002409
(OCoLC)48860607
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Joseph R Matthews; Mary Helen Gillespie
ISBN: 0471267139 9780471267133 1280314036 9781280314032
OCLC Number: 51287228
Notes: "Wiley Computer Publishing."
Description: 1 online resource (xx, 252 pages) : illustrations.
Contents: Service Providers ASPs, ISPs, MSPs, and WSPs A Wiley Tech Brief --
Contents --
Introduction --
Chapter 1 Overview of Service Providers --
Managing in Turbulent Times --
Trends Affecting the Service Provider Market --
Economic Trends --
Technical Trends --
Business Trends --
Value-Added Trends --
What Is a Service Provider? --
Chapter 2 Enabling Technologies --
Communication Software --
Routable Networks --
Shared Naming System --
Web Browser --
Protocols --
Hardware --
Connecting to a Network --
Web Services --
The Future --
Chapter 3 Internet Service Providers --
Industry Outlook. How Does It Work? --
ISP Offerings --
Internet Connection --
USENET --
Email --
Internet Relay Chat --
Instant Messaging --
Voice --
Domain Name Services --
Consulting Services --
Web Hosting --
Web Design --
E-Commerce Services --
VPNs --
Intranets and Extranets --
ISP Customer Benefits --
What Should an ISP Enable? --
Special Concerns for Business Customers --
ISP Operating Responsibilities --
ISP Service Checklist --
What Keeps an ISP Competitive? --
Conclusion --
Chapter 4 Application Service Providers --
What Is an ASP? --
Industry Outlook --
How Does It Work? --
ASP Offerings. ASP Customer Benefits --
" What Can You Do for Me?" --
Pricing --
ASP Application Offerings --
What Should an ASP Enable? --
Special Concerns for Business Customers --
It's All or Nothing --
Okay, Then It's an IT-Only Issue --
So, Let's Outsource Everything --
If It's on the Web, Everyone Can See It --
Outsourcing Will Save Money --
ASP Operating Responsibilities --
ASP Service Checklist --
Conclusion --
Chapter 5 Management Service Providers --
What Is an MSP? --
Industry Outlook --
How Does It Work? --
MSP Offerings --
MSP Customer Benefits --
What Should an MSP Enable? Special Concerns for Business Customers --
MSP Operating Responsibilities --
MSP Service Checklist --
Conclusion --
Chapter 6 Wireless Service Providers --
What Is a WSP? --
Industry Outlook --
How Does It Work? --
WAP's Up? --
Networks --
WSP Offerings --
Mobile Phone Service --
Internet Connection --
Information Services --
Data Access on the Corporate Network --
Location Services --
Automated Payment and Billing --
Customer Benefits --
What Should a WSP Enable? --
Special Concerns for Business Customers --
WSP Operating Responsibilities --
Devices --
Coverage --
Security --
User Experience. Scalability --
Availability --
WSP Service Checklist --
Conclusion --
Chapter 7 Other Service Providers --
Hosting Service Providers --
Web Hosting Solutions --
HSP Market Leaders --
HSP User Demands --
HSP Future Trends --
Infrastructure Providers --
Solutions --
Market Leaders --
User Demands --
Future Trends --
Internet Telephony Service Providers --
Solutions --
Market Leaders --
User Demands --
Future Trends --
Content Service Providers --
Solutions --
Market Leaders --
User Demands --
Future Trends --
Conclusion --
Chapter 8 Service Level Agreements --
Types of SLAs.
Series Title: Wiley tech brief series.
Responsibility: Joseph R. Matthews, Mary Helen Gillespie.
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Abstract:

Annotation

A strategic guide to mastering service provider relationships Well-known business management consultant and Boston Globe columnist Mary Helen Gillespie helps business and IT managers navigate through the confusing technology-driven landscape of service providers. Offering insight into the points of view for both the service provider and client, Gillespie guides readers through available services, from Internet access and applications service providers, to wireless and networking services and IT management services. Readers will find business models, overviews of the enabling technologies, coverage of economic and management issues, and clear descriptions of service offerings within each provider type. Most importantly, decision makers will be able to choose the right service provider to meet their needs and develop strategic partnerships when outsourcing non-core business functions.

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