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Sharing hidden know-how : how managers solve thorny problems with the knowledge jam

Author: Katrina Pugh
Publisher: San Francisco, CA : Jossey-Bass, 2011.
Series: J-b us non-franchise leadership, 387
Edition/Format:   eBook : Document : English : 1st edView all editions and formats
Summary:
"One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Pugh, Katrina.
Sharing hidden know-how.
San Francisco, CA : Jossey-Bass, 2011
(DLC) 2010052164
(OCoLC)671701614
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Katrina Pugh
ISBN: 9781118010921 1118010922
OCLC Number: 1005869073
Description: 1 online resource (xxiii, 248 pages) : illustrations.
Contents: Foreword by Nancy M. Dixon. Introduction. Chapter 1: Knowledge Jam Rationale: Solving Thorny Problems. What's Not Working? Blind Spots. Mismatches. Knowledge Jails. Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture. Chapter 2: Knowledge Jam Basics. Step 1: Select. Step 2: Plan. Step 3: Discover/Capture. Step 4: Broker. Step 5: Reuse. Chapter 3: Discipline 1: Facilitation. The Facilitator's Mandate. 1. Facilitating the Select Step. 2. Facilitating the Plan Step. 3. Facilitating the Discover/Capture Step. 4. Facilitating the Broker Step. 5. Facilitating the Reuse Step. Chapter 4: Discipline 2: Conversation. Posture of Openness. Pursuit of Diversity. Practices of Dialogue. Chapter 5: Discipline 3: Translation. Brokers' Motivators. Brokering Basics. Chapter 6: Bespeckled, Married, and Emancipated. Boundary-Spanning. Surfacing Usable Insight. Putting Knowledge to Work. Chapter 7: Knowledge Jam Heritage: Prequel to the Three Disciplines. Intelligence Acquisition. Organizational Learning. Sidebar: Structural Dynamics: Strategically Simulating Diversity. Collaboration Technology. Chapter 8: Comparing Knowledge Jam to Other Knowledge-Capture Methods. A Facilitation-Conversation-Translation Scale. Chapter 9: Building a Knowledge Jam Practice. Building a Business Case and Selling Knowledge Jam. Sidebar: The Price Is Right! Cultivating Knowledge Jam Facilitators. Measuring and Promoting Success. Chapter 10: Knowledge Jam for Leading Change and Leveraging Social Media. Using Knowledge Jam for Leading Change. Sidebar: Jamming in the Boardroom Shared Insight in Action. Knowledge Jam for Business Transformation and Social Media. Chapter 11: An Invitation. Why Knowledge Jam (and other forms of Knowledge Elicitation) will take off. You Have Your Toolkit. More Than a Business Tool. Appendices. A: Knowledge Types. B: Knowledge Jam Templates. C: Glossary of Terms. D: Case Studies. Institute for Healthcare Improvement (Healthcare Quality Improvement Nonprofit). Forest Bioproducts Research Institute (New Energy Institute). E: Knowledge Jam Practice FAQs. Notes. Acknowledgments. The Author. Index.
Series Title: J-b us non-franchise leadership, 387
Responsibility: Katrina B. Pugh.

Abstract:

To manage business operations let alone innovate amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is,  Read more...

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