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Sharing hidden know-how : how managers solve thorny problems with the knowledge jam

Author: Katrina Pugh
Publisher: San Francisco, Calif. : Jossey-Bass, 2011.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
To manage business operations - let alone innovate - amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks - in the teams, processes and experts that comprise them. Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Pugh, Katrina.
Sharing Hidden Know-How : How Managers Solve Thorny Problems With the Knowledge Jam.
Hoboken : John Wiley & Sons, Inc., ©2011
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Katrina Pugh
ISBN: 9781118010938 1118010930 9781118010921 1118010922
OCLC Number: 730151644
Description: 1 online resource (387 pages) : illustrations.
Contents: Chapter 1. Knowledge jam rationale: solving thorny problems --
Chapter 2. Knowledge jam basics --
Chapter 3. Discipline 1: facilitation --
Chapter 4. Discipline 2: conversation --
Chapter 5. Discipline 3: translation --
Chapter 6. Bespeckled, married, and emancipated --
Chapter 7. Knowledge jam heritage: prequel to the three disciplines --
Chapter 8. Comparing knowledge jam to other knowledge-capture methods --
Chapter 9. Building a knowledge jam practice --
Chapter 10. Knowledge jam for leading change and leveraging social media --
Chapter 11. An invitation.
Responsibility: Katrina B. Pugh.

Abstract:

To manage business operations let alone innovate amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is,  Read more...

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