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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/503406003 Title: Sistema de gestión de la calidad del servicio Author: Pablo Emilio Riveros Silva Publisher: Bogotá : P.E.R.S., 2002. ISBN/ISSN: 9583317764 9789583317767 OCLC:503406003

  
  

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Sistema de gestión de la calidad del servicio

Author:	Pablo Emilio Riveros Silva
Publisher:	Bogotá : P.E.R.S., 2002.
Edition/Format:	Print book : Spanish : 2a edView all editions and formats
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Servicio Al Cliente -- Control de Calidad. Administración de la Calidad Total.
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