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Smart talk : the public speaker's guide to success in every situation

Author: Lisa B Marshall
Publisher: New York : St. Martin's Griffin, 2013.
Edition/Format:   eBook : Document : English : First editionView all editions and formats
Summary:

Suitable for building successful relationships, getting ahead at work, and increasing your income, this book helps you resolve conflicts, strengthen your natural charisma, and master the art of  Read more...

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Genre/Form: Electronic books
Additional Physical Format: Print version:
Marshall, Lisa B.
Smart talk.
(DLC) 2012038338
(OCoLC)814389680
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Lisa B Marshall
ISBN: 9781250029584 1250029589
OCLC Number: 869544721
Description: 1 online resource (xvi, 269 pages)
Contents: Introduction: the (not so) hidden cost of saying the wrong thing --
Taking the "hell" out of hello: how to introduce yourself --
Conversation magic: how to improve your conversation skills --
Cat got your tongue? what to say when --
Giddyup your follow-up: how to effectively follow-up on your conversations --
From Archie Bunker to Mary Poppins: how to speak with tact and grace --
Fearless feedback: how to deliver restorative feedback --
Ouch, that hurts! how to accept criticism --
We have to talk: how to have a difficult conversation --
Tongue Fu: how to deal with difficult people --
Say no more: how to say "no" --
The art (and science) of persuasion: how to influence others --
The art of the deal: how to negotiate --
Say yes to impress: how to use positive language --
Magically delicious: how to unleash your inner charisma --
Conclusion.
Responsibility: Lisa B. Marshall.

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"Smart Talk teaches you to unleash the enchanting person inside you. It will help you end clumsy conversation, pitiful persuasion, and impotent influence." --Guy Kawasaki, bestselling author and Read more...

 
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