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Statistics and performance measures for public library networked services

Author: John Carlo Bertot; Charles R McClure; Joe Ryan
Publisher: Chicago : American Library Association, 2001.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Here is a book that will help you to measure and improve one of the library's most vital services - providing access to online and network-based resources. The first of its kind and written by a team of research experts, this how-to manual will guide you through the process of measuring and assessing the quality of service you are providing to a new breed of technology-savvy library users. Through practical  Read more...
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Genre/Form: Handbooks and manuals
Handbooks, manuals, etc
Use studies Handbooks, manuals, etc
Guides, manuels, etc
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: John Carlo Bertot; Charles R McClure; Joe Ryan
ISBN: 0838907962 9780838907962
OCLC Number: 45044259
Description: xii, 103 pages : illustrations ; 28 cm
Contents: The Current Context --
Manual goals --
Recommended Statistics --
Public access Internet workstations --
Number of public access Internet workstations --
Number of public access Internet workstation users --
Maximum bandwidth of public access Internet workstations --
Electronic services --
Number of virtual reference transactions --
Number of staff hours spent servicing public service information technology --
Databases --
Number of full-text titles available by subscription --
Number of database sessions --
Number of database queries/searches --
Number of items examined using subscription services --
Virtual visits --
Number of virtual visits to networked library resources --
Instruction --
User information technology instruction --
Staff information technology instruction --
Additional statistics used in conjunction with recommended statistics --
Number of paid public service staff hours spent directly serving the public --
Recommended Composite and Performance Measures --
Recommended Measures --
Public access Internet workstations in proportion to the legal service area population --
Average annual use per public access Internet workstation --
Total reference activity --
Percentage of virtual reference transactions to total reference questions --
User information technology instruction as percentage of total reference activity --
Level of paid public service effort in servicing information technology --
Total library materials use --
Percentage of electronic materials use of total library materials use.
Responsibility: John Carlo Bertot, Charles R. McClure, Joe Ryan.

Abstract:

A manual on measuring, tracking, improving, and allocating funding for one of the library's most vital services - access to online and network-based resources. It establishes a core set of  Read more...

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Primary Entity<\/h3>\n
<http:\/\/www.worldcat.org\/oclc\/45044259<\/a>> # Statistics and performance measures for public library networked services<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Book<\/a>, schema:CreativeWork<\/a> ;\u00A0\u00A0\u00A0\nlibrary:oclcnum<\/a> \"45044259<\/span>\" ;\u00A0\u00A0\u00A0\nlibrary:placeOfPublication<\/a> <http:\/\/dbpedia.org\/resource\/Chicago<\/a>> ; # Chicago<\/span>\n\u00A0\u00A0\u00A0\nlibrary:placeOfPublication<\/a> <http:\/\/id.loc.gov\/vocabulary\/countries\/ilu<\/a>> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/openbare_bibliotheken<\/a>> ; # Openbare bibliotheken<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/library_information_networks_united_states_use_studies_handbooks_manuals_etc<\/a>> ; # Library information networks--United States--Use studies--Handbooks, manuals, etc<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/library_information_networks_united_states_use_studies<\/a>> ; # Library information networks--United States--Use studies<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/estatistica<\/a>> ; # ESTAT\u00CDSTICA<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/prestatiebeoordeling<\/a>> ; # Prestatiebeoordeling<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/statistieken<\/a>> ; # Statistieken<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/elektronische_informatie<\/a>> ; # Elektronische informatie<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/id.loc.gov\/authorities\/classification\/Z674<\/a>> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/dewey.info\/class\/025.5874\/<\/a>> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/reseaux_de_bibliotheques_etats_unis_utilisation<\/a>> ; # R\u00E9seaux de biblioth\u00E8ques--\u00C9tats-Unis--Utilisation<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/bibliotheques_publiques_etats_unis_utilisation<\/a>> ; # Biblioth\u00E8ques publiques--\u00C9tats-Unis--Utilisation<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/id.worldcat.org\/fast\/1204155<\/a>> ; # United States.<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/bibliotecas_estados_unidos<\/a>> ; # BIBLIOTECAS--ESTADOS UNIDOS<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/id.worldcat.org\/fast\/1082640<\/a>> ; # Public libraries<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/id.loc.gov\/authorities\/subjects\/sh2008110211<\/a>> ; # Public libraries--United States<\/span>\n\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/public_libraries_united_states_use_studies_handbooks_manuals_etc<\/a>> ; # Public libraries--United States--Use studies--Handbooks, manuals, etc<\/span>\n\u00A0\u00A0\u00A0\nschema:bookFormat<\/a> bgn:PrintBook<\/a> ;\u00A0\u00A0\u00A0\nschema:contributor<\/a> <http:\/\/viaf.org\/viaf\/95151410<\/a>> ; # Charles R. McClure<\/span>\n\u00A0\u00A0\u00A0\nschema:contributor<\/a> <http:\/\/viaf.org\/viaf\/110394588<\/a>> ; # Joe Ryan<\/span>\n\u00A0\u00A0\u00A0\nschema:creator<\/a> <http:\/\/viaf.org\/viaf\/18916048<\/a>> ; # John Carlo Bertot<\/span>\n\u00A0\u00A0\u00A0\nschema:datePublished<\/a> \"2001<\/span>\" ;\u00A0\u00A0\u00A0\nschema:exampleOfWork<\/a> <http:\/\/worldcat.org\/entity\/work\/id\/34862549<\/a>> ;\u00A0\u00A0\u00A0\nschema:genre<\/a> \"Handbooks and manuals<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\nschema:inLanguage<\/a> \"en<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Statistics and performance measures for public library networked services<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\nschema:productID<\/a> \"45044259<\/span>\" ;\u00A0\u00A0\u00A0\nschema:publication<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/45044259#PublicationEvent\/chicago_american_library_association_2001<\/a>> ;\u00A0\u00A0\u00A0\nschema:publisher<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Agent\/american_library_association<\/a>> ; # American Library Association<\/span>\n\u00A0\u00A0\u00A0\nschema:reviews<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/45044259#Review\/1829145893<\/a>> ;\u00A0\u00A0\u00A0\nschema:url<\/a> <http:\/\/ptarpp2.uitm.edu.my\/ptarpprack\/RAK-17.gif<\/a>> ;\u00A0\u00A0\u00A0\nschema:workExample<\/a> <http:\/\/worldcat.org\/isbn\/9780838907962<\/a>> ;\u00A0\u00A0\u00A0\numbel:isLike<\/a> <http:\/\/bnb.data.bl.uk\/id\/resource\/GBA138635<\/a>> ;\u00A0\u00A0\u00A0\nwdrs:describedby<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/45044259<\/a>> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n\n

Related Entities<\/h3>\n
<http:\/\/dbpedia.org\/resource\/Chicago<\/a>> # Chicago<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Chicago<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/dewey.info\/class\/025.5874\/<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Agent\/american_library_association<\/a>> # American Library Association<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nbgn:Agent<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"American Library Association<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/bibliotecas_estados_unidos<\/a>> # BIBLIOTECAS--ESTADOS UNIDOS<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"BIBLIOTECAS--ESTADOS UNIDOS<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/bibliotheques_publiques_etats_unis_utilisation<\/a>> # Biblioth\u00E8ques publiques--\u00C9tats-Unis--Utilisation<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Biblioth\u00E8ques publiques--\u00C9tats-Unis--Utilisation<\/span>\"@fr<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/elektronische_informatie<\/a>> # Elektronische informatie<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Elektronische informatie<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/estatistica<\/a>> # ESTAT\u00CDSTICA<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"ESTAT\u00CDSTICA<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/library_information_networks_united_states_use_studies<\/a>> # Library information networks--United States--Use studies<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:hasPart<\/a> <http:\/\/id.loc.gov\/authorities\/subjects\/sh85076701<\/a>> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Library information networks--United States--Use studies<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/library_information_networks_united_states_use_studies_handbooks_manuals_etc<\/a>> # Library information networks--United States--Use studies--Handbooks, manuals, etc<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Library information networks--United States--Use studies--Handbooks, manuals, etc<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/openbare_bibliotheken<\/a>> # Openbare bibliotheken<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Openbare bibliotheken<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/prestatiebeoordeling<\/a>> # Prestatiebeoordeling<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Prestatiebeoordeling<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/public_libraries_united_states_use_studies_handbooks_manuals_etc<\/a>> # Public libraries--United States--Use studies--Handbooks, manuals, etc<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Public libraries--United States--Use studies--Handbooks, manuals, etc<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/reseaux_de_bibliotheques_etats_unis_utilisation<\/a>> # R\u00E9seaux de biblioth\u00E8ques--\u00C9tats-Unis--Utilisation<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"R\u00E9seaux de biblioth\u00E8ques--\u00C9tats-Unis--Utilisation<\/span>\"@fr<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Topic\/statistieken<\/a>> # Statistieken<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Statistieken<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.loc.gov\/authorities\/classification\/Z674<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.loc.gov\/authorities\/subjects\/sh2008110211<\/a>> # Public libraries--United States<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Public libraries--United States<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.loc.gov\/vocabulary\/countries\/ilu<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\ndcterms:identifier<\/a> \"ilu<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.worldcat.org\/fast\/1082640<\/a>> # Public libraries<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Public libraries<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.worldcat.org\/fast\/1204155<\/a>> # United States.<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"United States.<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/ptarpp2.uitm.edu.my\/ptarpprack\/RAK-17.gif<\/a>>\u00A0\u00A0\u00A0\nrdfs:comment<\/a> \"PTARPP e-Shelf location detail ; [click to view]<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/viaf.org\/viaf\/110394588<\/a>> # Joe Ryan<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:birthDate<\/a> \"1951<\/span>\" ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Ryan<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Joe<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Joe Ryan<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/viaf.org\/viaf\/18916048<\/a>> # John Carlo Bertot<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Bertot<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"John Carlo<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"John Carlo Bertot<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/viaf.org\/viaf\/95151410<\/a>> # Charles R. McClure<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"McClure<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Charles R.<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Charles R. McClure<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/worldcat.org\/isbn\/9780838907962<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:ProductModel<\/a> ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"0838907962<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"9780838907962<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/www.worldcat.org\/title\/-\/oclc\/45044259<\/a>>\u00A0\u00A0\u00A0\u00A0a \ngenont:InformationResource<\/a>, genont:ContentTypeGenericResource<\/a> ;\u00A0\u00A0\u00A0\nschema:about<\/a> <http:\/\/www.worldcat.org\/oclc\/45044259<\/a>> ; # Statistics and performance measures for public library networked services<\/span>\n\u00A0\u00A0\u00A0\nschema:dateModified<\/a> \"2019-12-07<\/span>\" ;\u00A0\u00A0\u00A0\nvoid:inDataset<\/a> <http:\/\/purl.oclc.org\/dataset\/WorldCat<\/a>> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/www.worldcat.org\/title\/-\/oclc\/45044259#PublicationEvent\/chicago_american_library_association_2001<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:PublicationEvent<\/a> ;\u00A0\u00A0\u00A0\nschema:location<\/a> <http:\/\/dbpedia.org\/resource\/Chicago<\/a>> ; # Chicago<\/span>\n\u00A0\u00A0\u00A0\nschema:organizer<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/34862549#Agent\/american_library_association<\/a>> ; # American Library Association<\/span>\n\u00A0\u00A0\u00A0\nschema:startDate<\/a> \"2001<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/www.worldcat.org\/title\/-\/oclc\/45044259#Review\/1829145893<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Review<\/a> ;\u00A0\u00A0\u00A0\nschema:itemReviewed<\/a> <http:\/\/www.worldcat.org\/oclc\/45044259<\/a>> ; # Statistics and performance measures for public library networked services<\/span>\n\u00A0\u00A0\u00A0\nschema:reviewBody<\/a> \"\"Here is a book that will help you to measure and improve one of the library\'s most vital services - providing access to online and network-based resources. The first of its kind and written by a team of research experts, this how-to manual will guide you through the process of measuring and assessing the quality of service you are providing to a new breed of technology-savvy library users. Through practical examples and tested methods, Statistics and Performance Measures for Public Library Networked Services will show you to: establish a core set of performance measures - for your particular setting - that will capture and describe patron use of online resources; collect and organize hard statistics based on the measures you set; assess the services you are providing and identify potential areas of growth; understand how your library\'s services are being used by patrons; and develop a specific picture of your library\'s network service and usage that can be communicated to staff, community and new funding streams.\"--Jacket.<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n\n

Content-negotiable representations<\/p>\n