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Material Type: | Internet resource |
---|---|
Document Type: | Book, Internet Resource |
All Authors / Contributors: |
Michael Lipsky |
ISBN: | 9780871545442 0871545446 9781610446631 1610446631 |
OCLC Number: | 1027996050 |
Notes: | Disponible además en formato electrónico. |
Target Audience: | Doctorado |
Description: | xxiii, 275 páginas ; 24 cm. |
Contents: | The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy. |
Responsibility: | Michael Lipsky. |
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