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Supervision in the hospitality industry

Author: Jack E Miller; Mary Porter
Publisher: New York : Wiley, ©1985.
Series: Wiley service management series.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Jack E Miller; Mary Porter
ISBN: 0471887064 9780471887065
OCLC Number: 10798925
Notes: Includes indexes.
Description: xiii, 347 pages : illustrations ; 25 cm.
Contents: The supervisor as manager --
The supervisor as leader --
Communications --
Performance-based objectives --
Recruiting and selection --
Orientation and training --
Evaluating performance --
Delegation --
Motivation --
Discipline --
Decision-making and problem-solving --
Planning.
Series Title: Wiley service management series.
Responsibility: Jack E. Miller, Mary Porter.

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