Talking about machines : an ethnography of a modern job (Book, 1996) []
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Talking about machines : an ethnography of a modern job

Author: Julian E Orr
Publisher: Ithaca, N.Y. : ILR Press, 1996.
Series: Collection on technology and work.
Edition/Format:   Print book : EnglishView all editions and formats

This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography,  Read more...


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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Julian E Orr
ISBN: 0801432979 9780801432972 0801483905 9780801483905
OCLC Number: 34906105
Description: xvi, 172 pages ; 22 cm
Contents: Foreword / Stephen R. Barley --
1. Introduction --
2. Vignettes of Work in the Field --
3. Territories: The Geography of the Service Triangle --
4. The Technicians --
5. The Customers --
6. Talking about Machines, and Bits Thereof ... --
7. The Work of Service --
8. War Stories of the Service Triangle --
9. Warranted and Other Conclusions.
Series Title: Collection on technology and work.
Responsibility: Julian E. Orr.


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"How ironic, at an historic moment when technology has assumed a taken-for-granted status in the workplace, that scholarship on organizations, work, and technology has only recently begun to find its Read more...

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