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The Telecom Handbook : Understanding Telephone Systems and Services

Author: Jane Laino
Publisher: Boca Raton, FL : CRC Press, 2002.
Edition/Format:   eBook : Document : English : Fourth editionView all editions and formats
Summary:
"Whether you're an IT professional, a telecom professional, an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services. It does"--Provided by publisher.
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jane Laino
ISBN: 9781482295559 1482295555
OCLC Number: 1027750689
Description: 1 online resource : text file, PDF
Contents: Cover --
Copyright Page --
Table of Contents --
Part I: Telecommunications Systems --
Chapter 1. The Telephone --
Parts Of The Telephone --
Telephone Functions Depend Upon the System --
Older Style Telephones Still in Use --
Labels --
Color Trivia --
Expanding the Number of Buttons --
Ringing --
How Does The Telephone Work? --
Digital vs. Analog Telephones --
The Continued Importance of the Telephone on Your Desk --
Chapter 2. Your Business Telephone System --
The PBX --
What is a PBX? --
Understanding Your Own System --
What is the Physical Makeup of the PBX? --
A Look Inside The PBX Cabinet --
PBX Shelf --
PBX Circuit Boards --
Other Components Inside The PBX Cabinet --
PBX Sizing and Growth --
How the PBX Works --
Earlier PBXs and How they Worked --
Telephone System Design (PBX and Key Systems) --
PBX Functions (Also Called Features) --
System Features Accessible To The Desktop Telephone Working With A PBX --
Expense Control Function of the PBXs --
Typical Differences Between Key Systems and PBXs --
Wireless Telephones with a PBX --
PBX Disaster Recovery Planning --
Chapter 3. Purchasing a PBX --
Identifying Your Organization's Requirements --
Top 10 (+1) Places To Go Wrong When Planning For And Purchasing A New PBX --
Identifying the Requirements --
A PBX Request For Proposal (with sample questions) --
Chapter 4. Your Call Center Telephone System --
The ACD --
ACD Hardware --
ACD System Features --
Performance Measurement --
Agent Capabilities --
Supervisor Capabilities --
Caller Support Capabilities --
Network Services (Outside Lines) for ACDs --
Other Call Center Capabilities --
Perspective --
The Call Center Approach to Designing Office Telephone Systems --
Chapter 5. Voice Mail and Automated Attendant --
Definition by How it Sounds to the Caller --
Physical Components of Voice Mail and Automated Attendant --
Different Ways of Setting it Up. Transmission Medium --
Synchronous and Asynchronous Transmission --
Modems --
Multiplexers --
CSU/DSU Hardware --
More Transmission Hardware --
Bandwidth --
Simplex vs. Duplex --
Protocols --
Analog vs. Digital --
2-Wire vs. 4-Wire --
Chapter 12. Cable --
Unshielded Twisted Pair Copper Cable --
The Concept of Speed or Bandwidth --
UTP Configurations --
Jacks --
Power at the Desk --
Main and Intermediate Distribution Frames --
Shielded Twisted Pair --
Screened Twisted Pair Cable --
Grounding --
Advantages and Disadvantages of Twisted Pair Copper Cabling --
Coaxial Cable --
Fiber Optic Cable --
Purchasing Cabling and its Installation --
Building Cabling Systems --
Cabling Standards --
Part IV: Telecommunications Industry --
Chapter 13. Understanding the Telecommunications Industry --
Telecommunications Network Services (Outside Lines And Calls) --
Telecommunications Systems (Equipment) --
Software And Service Companies --
Professional Services --
Outsourcing Resources --
Who To Call --
Chapter 14. Historical Perspective on The United States Telecommunications Industry --
Telecommunications Industry History: A Personal Perspective From The Author --
Index.
Responsibility: Jane Laino.

Abstract:

"Whether you're an IT professional, a telecom professional, an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services. It does"--Provided by publisher.

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