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The telephone in business and daily life : English that navigates all phone situations

Author: Natasha Cooper
Publisher: Los Angeles, CA : Cooper Learning Systems, [2003]
Series: Power English.
Edition/Format:   Music CD : CD audio : EnglishView all editions and formats
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Genre/Form: Conversation and phrase books
Sound recordings
Textbooks
Phrase books
Sound recordings for foreign speakers
Textbooks for foreign speakers
Material Type: Music
Document Type: Sound Recording
All Authors / Contributors: Natasha Cooper
ISBN: 1932521119 9781932521115 0967775590 9780967775593 0967775523 9780967775524
OCLC Number: 56193091
Notes: Compact disc.
Compact discs have a copyright date of 1999.
"In this book you will find: Real-life dialogues ; Conversation scripts and check-lists ; Problem solving tools ; Questions and answers for all phone situations ; Communication etiquette with humorous examples ; Pronunciation and comprehension exercises ; Over 350 effective phrases."--Page 4 of cover.
Description: 2 audio discs : digital ; 4 3/4 in. + 1 book (112 pages ; 14 x 22 cm).
Contents: Answering the phone --
Getting the wrong number --
Taking messages --
Recording an outgoing message --
Leaving messages --
Returning calls --
Putting the caller on hold --
Taking a call at a bad time --
Calling others at a bad time --
Closing a call --
Ending an endless call.
Series Title: Power English.
Responsibility: Natasha Cooper.

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