Telling the technical services story : communicating value (Book, 2021) [WorldCat.org]
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Telling the technical services story : communicating value

Author: Kimberley A Edwards; Tricia Mackenzie
Publisher: Chicago : ALA Editions, 2021.
Edition/Format:   Print book : English
Summary:
"This contributed work provides useful tips for telling a compelling story about the value of technical services work. With this collection, you'll learn about specific initiatives to improve communication within departments, across the library, and campus wide"--
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Details

Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: Kimberley A Edwards; Tricia Mackenzie
ISBN: 9780838949467 0838949460
OCLC Number: 1237252467
Description: x, 229 pages : illustrations ; 23 cm
Contents: Part I: Communication within the Department --
Usable Documentation for Technical Services: How to Win Friends and Confluence People / Autumn Faulkner and Emily Sanford --
Using Basecamp Project Management Software to Improve Communication and Efficiency / Patrick Flanigan --
Retreating to Advance Together: Communicating through Internal and External Retreats / Gwen Meyer Gregory --
Up, Down, and Sideways: Multidirectional Communication within a Multifaceted Technical Services Project / Melissa Moll and Shelby Strommer --
Part II: Communication across Library Departments --
Small but Mighty: Cultivating a Community of Practice to Document the Past and Prepare for the Future / Kaylan Ellis, Jennifer Donley, and Christopher Deems --
Interdepartmental Communication through Informational Classes: Creating a Community of Cataloging and Metadata Stakeholders in an Academic Library / Xiying Mi, Bonita Pollock, and Brian Falato --
Improving Interdepartmental Communication and Workflows: A Survey of Workflow Tools and Implementation of Trello at University of Colorado Boulder Libraries / Erin Block and Kimberly Lawler --
Communicating E-Resource Access Issues: Marymount University's Steps to Creating and Troubleshooting Training for Public Services / Meghan Burke --
Investigating Communication Breakdown between Technical Services Departments and Subject Librarians / Jennifer A. Mezick and Elyssa M. Gould --
Part III: Communication Outside the Library --
Collections as a Campus Conversation: The Colorado School of Mines' Approach to Collection Development / Anna Seiffert --
What Difference Does It Make? Marketing in Technical Services at a Special Library / Hilary Hargis and Jenny Novacescu --
Continuous Improvement: Using Collaboration Between Technical Services, IT, and Public Services to Make an Impact / Heather Jeffcoat, Marlee Givens, Sofia Slutskaya, and Karen E. Viars --
Expand Your Reach, Empower Your Community: Implementing a Metadata Outreach Service Program / Maggie Dull --
Hope for the Best, Prepare for the Worst: A Case Study for Engaging Faculty and University Administration with a Multiyear Deselection Project / Jamie Hazlitt and Glenn Johnson-Grau --
Appendixes --
Appendix A: Follow-Up Survey Questions --
Appendix B: Collections Updates Email Example --
Appendix C: Browse Feature in Primo --
Appendix D: Questions for IRB Protocol "How Undergraduate Students Use the Primo Catalog" --
Index.
Responsibility: edited by Kimberley A. Edwards and Tricia Mackenzie in collaboration with Core Publishing.

Abstract:

"This contributed work provides useful tips for telling a compelling story about the value of technical services work. With this collection, you'll learn about specific initiatives to improve communication within departments, across the library, and campus wide"--

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