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Themed issue on "A quality perspective."

Publisher: Bradford, England : Emerald Group Pub., ©2002.
Series: Managerial auditing journal, v. 17, no. 1/2.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
It is difficult to start this new year for thejournal without a reference to thehorrendous events of 11 September 2001which have touched all of us. Our sympathiesgo out to all those killed, suffering and indeedredundant as a result of such monstrous actsthat it makes any claim for us to havereached new heights of civilisation in thetwenty-first century empty and vain.
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
ISBN: 0861766644 9780861766642 9781845447021 1845447026
OCLC Number: 133163644
Description: 1 online resource (107 pages)
Contents: Contents; Abstracts & keywords; Editorial; The importance of intellectual capital and its effect on performance measurement systems; Use of measurement and charts to inform management decisions; The role of the maintenance organisation in an integrated management system; The implementation and application of the business excellence model in SMEs; AccountAbility 1000; The introduction of QFD in a UK original equipment manufacturer; Strategy in turbulent times; SA 8000; ''It's a black art''; ISO 9000 certification and the bottom line.
Series Title: Managerial auditing journal, v. 17, no. 1/2.

Abstract:

It is difficult to start this new year for thejournal without a reference to thehorrendous events of 11 September 2001which have touched all of us. Our sympathiesgo out to all those killed, suffering and indeedredundant as a result of such monstrous actsthat it makes any claim for us to havereached new heights of civilisation in thetwenty-first century empty and vain.

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