This is service design doing : applying service design thinking in the real world : a practitioners' handbook (Book, 2018) [WorldCat.org]
skip to content
This is service design doing : applying service design thinking in the real world : a practitioners' handbook Preview this item
ClosePreview this item
Checking...

This is service design doing : applying service design thinking in the real world : a practitioners' handbook

Author: Marc Stickdorn; Markus Edgar Hormess; Adam Lawrence; Jakob Schneider, (Economist)
Publisher: Sebastopol, CA : O'Reilly Media, Inc., [2018]
Edition/Format:   Print book : English : First editionView all editions and formats
Summary:
"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Marc Stickdorn; Markus Edgar Hormess; Adam Lawrence; Jakob Schneider, (Economist)
ISBN: 9781491927182 1491927186
OCLC Number: 1027188158
Description: 1 volume ; 24 cm
Contents: Why service design? --
What is service design? --
Basic service design tools --
The core activities of service design --
Research --
Ideation --
Prototyping --
Implementation --
Service design process and management --
Facilitating workshops --
Making space for service design --
Embedding service design in organizations.
Responsibility: by Marc Stickdorn, Markus Hormess, Adam Lawrence, Jakob Schneider.

Abstract:

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.