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Touchpoints : creating powerful leadership connections in the smallest of moments. Summary.

Author: Douglas R Conant; Mette Norgaard; Soundview Executive Book Summaries.
Publisher: [Kennett Square, Pa.] : Soundview Executive Book Summaries ; [Norwood, Mass.] : [Distributed by Books24x7.com], ©2011.
Series: Concentrated knowledge for the busy executive, vol. 33, no. 11 (3 parts), pt. 3 (Nov. 2011)
Edition/Format:   eBook : Document : English
Summary:

A fresh, effective, and enduring way to lead starting with your next interaction Most leaders feel the inevitable interruptions in their jam-packed days are troublesome.

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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Douglas R Conant; Mette Norgaard; Soundview Executive Book Summaries.
OCLC Number: 765146401
Notes: Caption title.
Summary of: Touchpoints : creating powerful leadership connections in the smallest of moments / Douglas R. Conant, Mette Norgaard. San Francisco, Calif. : Jossey-Bass, c2011.
"Order #33-28"--Copyright screen.
Available also for download as Adobe PDF file and files compatible with Microsoft Reader, Palm Reader and Kindle.
Awards: Commended for Axiom Business Book Awards (Leadership) 2012
Description: 1 online resource.
Contents: Editor's Note xvii Foreword xxi Preface xxv 1 THE POWER OF TOUCHPOINTS: THE ACTION IS IN THE INTERACTION 1 2 THE COMMITMENT TO MASTERY: THE CHOICE IS YOURS 25 3 USE YOUR HEAD: THE COMMITMENT TO INQUIRY 47 4 USE YOUR HEART: THE COMMITMENT TO REFLECTION 73 5 USE YOUR HANDS: THE COMMITMENT TO PRACTICE 95 6 MASTERING THE TOUCH: HOW CAN I HELP? 123 CODA 149 Recommended Reading 151 Acknowledgments 153 About the Authors 157 Index 161
Series Title: Concentrated knowledge for the busy executive, vol. 33, no. 11 (3 parts), pt. 3 (Nov. 2011)

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