Training library staff and volunteers to provide extraordinary customer service (Book, 2006) [WorldCat.org]
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Training library staff and volunteers to provide extraordinary customer service

Author: Julie Todaro; Mark Smith
Publisher: New York : Neal-Schuman Publishers, ©2006.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
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Additional Physical Format: Online version:
Todaro, Julie Beth.
Training library staff and volunteers to provide extraordinary customer service.
New York : Neal-Schuman Publishers, ©2006
(OCoLC)607840316
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Julie Todaro; Mark Smith
ISBN: 155570560X 9781555705602
OCLC Number: 70258816
Description: viii, 160 pages ; 28 cm
Contents: Determining customer service essentials --
Examining general training guidelines --
Preparing specific training for library staff and volunteers --
Assessing and anticipating the needs of customers --
Tracking and responding to customer feedback --
Planning staff-development days --
Instituting continuous learning in libraries --
Integrating continuous learning with customer service.
Responsibility: by Julie Todaro and Mark L. Smith.
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Abstract:

Offers guidance for training employees at various levels. This book shows you how to integrate a customer service focus and training into a variety of staff and volunteer interactions. This package  Read more...

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