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A trauma-informed approach to library services

Author: Rebecca Tolley
Publisher: Chicago : ALA Editions, 2020.
Edition/Format:   Print book : English
Summary:
"This book applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace"--
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Document Type: Book
All Authors / Contributors: Rebecca Tolley
ISBN: 9780838919811 0838919812
OCLC Number: 1153340381
Description: xii, 180 pages : illustrations ; 23 cm
Contents: Part I: Adverse childhood experiences and trauma-informed care --
Trauma and adverse childhood experiences --
The trauma-informed approach to service --
Trauma-informed care and libraries --
The trauma-informed library environment --
Part II: The six guiding principles of trauma-informed approaches --
Safety --
Trustworthiness and transparency --
Peer support --
Collaboration and mutuality --
Empowerment, voice, and choice --
Cultural, historical, and gender issues --
Part III: Creating a culture of trauma-informed care in libraries --
Assessing organizational readiness --
The library as sanctuary --
Becoming a trauma-informed library workforce --
Planning for trauma-informed services --
Appendix: Adverse childhood experiences questionnaire.
Responsibility: Rebecca Tolley.

Abstract:

"This book applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace"--

Psychological trauma can result from a single painful event, a prolonged event, recurrent events, or a series of ongoing, relentless stresses. Tolley applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace. It can also help library workforces smooth over the rough edges when a staff member exhibits abrasive behavior, and can be a means of preventing burnout, secondary traumatization, and impaired functioning by staff. -- adapted from Prologue and Chapter 2.

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