Find a copy online
Links to this item
Find a copy in the library
Finding libraries that hold this item...
Details
Genre/Form: | Electronic books |
---|---|
Additional Physical Format: | Print version: Tolley, Rebecca, 1971- Trauma-informed approach to library services. Chicago : ALA Editions, 2020 (DLC) 2020009880 (OCoLC)1153340381 |
Material Type: | Document, Internet resource |
Document Type: | Internet Resource, Computer File |
All Authors / Contributors: |
Rebecca Tolley |
ISBN: | 9780838938355 0838938353 |
OCLC Number: | 1292972097 |
Description: | 1 online resource (xii, 180 pages) : illustrations |
Contents: | Part I: Adverse childhood experiences and trauma-informed care -- Trauma and adverse childhood experiences -- The trauma-informed approach to service -- Trauma-informed care and libraries -- The trauma-informed library environment -- Part II: The six guiding principles of trauma-informed approaches -- Safety -- Trustworthiness and transparency -- Peer support -- Collaboration and mutuality -- Empowerment, voice, and choice -- Cultural, historical, and gender issues -- Part III: Creating a culture of trauma-informed care in libraries -- Assessing organizational readiness -- The library as sanctuary -- Becoming a trauma-informed library workforce -- Planning for trauma-informed services -- Appendix: Adverse childhood experiences questionnaire. |
Other Titles: | Trauma informed approach to library services |
Responsibility: | Rebecca Tolley. |
Abstract:
We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-Informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, puts these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning the six key principles of trauma-informed care; characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; delivery models that empower patrons; advice on balancing free speech on campus with students' need for safety; how proper furniture arrangement can help people suffering from PTSD feel safe; guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and self-assessment tools to support change toward trauma-responsive library services. Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.
Reviews
User-contributed reviews
Add a review and share your thoughts with other readers.
Be the first.
Add a review and share your thoughts with other readers.
Be the first.


Tags
Add tags for "A trauma-informed approach to library services".
Be the first.
Similar Items
Related Subjects:(9)
- Libraries and people with social disabilities -- United States.
- Library outreach programs -- United States.
- Psychic trauma.
- Bibliothèques et personnes socialement défavorisées -- États-Unis.
- Bibliothèques -- Programmes d'animation extérieure -- États-Unis.
- Traumatisme psychique.
- Libraries and people with social disabilities.
- Library outreach programs.
- United States.