A trauma-informed approach to library services (eBook, 2020) [WorldCat.org]
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A trauma-informed approach to library services
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A trauma-informed approach to library services

Author: Rebecca Tolley
Publisher: Chicago : ALA Editions, 2020. ©2020
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-Informed care is a framework that holds great promise for application to library work. Empathetic  Read more...
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Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Tolley, Rebecca, 1971-
Trauma-informed approach to library services.
Chicago : ALA Editions, 2020
(DLC) 2020009880
(OCoLC)1153340381
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Rebecca Tolley
ISBN: 9780838938355 0838938353
OCLC Number: 1292972097
Description: 1 online resource (xii, 180 pages) : illustrations
Contents: Part I: Adverse childhood experiences and trauma-informed care --
Trauma and adverse childhood experiences --
The trauma-informed approach to service --
Trauma-informed care and libraries --
The trauma-informed library environment --
Part II: The six guiding principles of trauma-informed approaches --
Safety --
Trustworthiness and transparency --
Peer support --
Collaboration and mutuality --
Empowerment, voice, and choice --
Cultural, historical, and gender issues --
Part III: Creating a culture of trauma-informed care in libraries --
Assessing organizational readiness --
The library as sanctuary --
Becoming a trauma-informed library workforce --
Planning for trauma-informed services --
Appendix: Adverse childhood experiences questionnaire.
Other Titles: Trauma informed approach to library services
Responsibility: Rebecca Tolley.

Abstract:

We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-Informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, puts these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning the six key principles of trauma-informed care; characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; delivery models that empower patrons; advice on balancing free speech on campus with students' need for safety; how proper furniture arrangement can help people suffering from PTSD feel safe; guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and self-assessment tools to support change toward trauma-responsive library services. Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.

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