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Troubleshooting your PC

Author: M David Stone; Alfred E Poor
Publisher: Redmond, Wash. : Microsoft Press, ©2002.
Edition/Format:   Print book : English : 2nd edView all editions and formats

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Document Type: Book
All Authors / Contributors: M David Stone; Alfred E Poor
ISBN: 0735614903 9780735614901
OCLC Number: 48256485
Notes: Includes index.
Description: xxviii, 395 pages : illustrations ; 24 cm
Contents: Working inside your computer xxv --
Computer crashes 2 --
My computer crashes when I touch it 4 --
My computer crashes after it has been working for a while 6 --
My system started crashing after I installed some hardware or software 10 --
My computer may be crashing because of power management problems 14 --
My computer may be crashing due to insufficient resources 16 --
My computer may be crashing due to power problems 18 --
I don't have any good clues about what's making my computer crash 20 --
Computer hardware and Windows 24 --
Windows reports a missing DLL file during bootup 26 --
I may need to reinstall an adapter card 28 --
My computer isn't recognizing a non --
Plug and Play adapter card properly 34 --
My computer isn't recognizing a Plug and Play adapter card properly 38 --
Windows says some hardware isn't working properly 40 --
Computer noises 42 --
Repair or replace cooling fans --
The fan on the power supply stops --
My modem is making noise when it shouldn't 44 --
My disk drive is making a noise 49 --
My speaker is making unwanted noise 50 --
My monitor is making funny noises 52 --
My power supply is making a noise 54 --
Computer slow or losing time 56 --
Consider an upgrade --
My computer is losing track of the time 58 --
My computer seems slow at startup 62 --
My files take a long time to load 64 --
My computer's graphics seem slow 66 --
My computer takes a long time to switch between programs 68 --
Computer startup: blank screen 72 --
Make sure the monitor has power and a signal --
Simplify your system --
Make sure the motherboard is getting power --
I don't know how to fix an installation mistake 74 --
I need to replace my power supply 76 --
Computer startup: won't boot 78 --
Clear away the logo --
My computer is beeping instead of booting up 80 --
My computer says it has a CMOS error or is asking for a password 82 --
My computer is booting from the wrong disk drive 84 --
My computer fails its memory self-test 86 --
Connections 90 --
If your joystick connects to a USB port --
I'm having a problem with a USB connection 92 --
I'm not sure if my version of Windows supports USB 96 --
My game port or joystick isn't working 98 --
Display: blank after bootup 104 --
My monitor doesn't turn on 106 --
I need to make sure my monitor's video cable works 108 --
My monitor seems to be on, but I don't see an image on the screen 112 --
Display: color and brightness 118 --
When you see thin lines of the wrong color along the sides of some lines --
My screen colors all look shifted toward a specific color 120 --
I see discolored splotches on my screen 123 --
My screen is too dark or it looks washed out 124 --
The colors on my screen don't change smoothly 126 --
Display: flawed images 130 --
This may be a shortcoming of your monitor that cannot be fixed --
I want to see more on my screen 132 --
I want larger, easier to read text and graphics 136 --
Image size and position change when I switch resolutions 140 --
The image on my screen is too large, too small, or not centered 142 --
Circles on my screen aren't round, or lines are bent 146 --
Display: LCD 150 --
If you can't find the controls for size, position, and geometry --
If your display has spots with colors that don't change --
My LCD screen has black areas, black lines, or cracks 152 --
The image on my LCD looks blocky or blurred 154 --
I can't see anything on my LCD display 156 --
The image on my LCD monitor seems to jitter 160 --
There's a horizontal line on my LCD panel 163 --
Display: quality flaws 164 --
If the image isn't parallel to the ground --
If you see thin horizontal lines across the screen --
The image on my screen is flickering 166 --
The image on my screen is smeared, muddy, or ghosting 170 --
The image on my screen is moving or shows moving lines 175 --
The image on my screen shows patterns of lines standing still 176 --
Drives: after installation 180 --
I need to check a hard disk for errors --
My system won't boot at all after installing a new hard disk --
My new EIDE hard disk isn't working 182 --
My new USB, FireWire, or parallel port drive isn't working 188 --
My computer doesn't see my entire hard disk 194 --
I need to partition a hard disk 198 --
I need to format a drive 208 --
The Format utility reports an error 211 --
I need to move my programs to a new hard disk without reinstalling everything 212 --
My new SCSI hard disk isn't working 216 --
Drives: CD-R, CD-RW, DVD 220 --
My optical drive doesn't play audio CDs 222 --
My optical drive can't read a disc that has visible scratches 226 --
My optical drive is having trouble reading discs 228 --
My optical drive is running slowly, or not performing at its top speed 230 --
My CD-R or CD-RW drive gets buffer underruns when creating discs 232 --
Other drives can't read discs I create on my CD-R or CD-RW drive 234 --
My optical drive tray won't open 235 --
Drives: floppy disk drives 236 --
Check your floppy drive data cable --
My computer doesn't find its floppy disk drive during bootup 238 --
My floppy disk drive doesn't read the new disk directory when I change disks 240 --
My system won't boot from its floppy disk drive 242 --
My floppy disk drive doesn't seem to read any disks 243 --
Drives: hard disk booting 244 --
Some SCSI adapters let you specify which device to boot from --
Some systems let you specify which EIDE hard disk to boot from --
My computer boots sometimes, but not always 246 --
I see an error message before my system shows the Starting Windows message 248 --
My system shows the Starting Windows message, but then shows error messages 250 --
My computer can't find its hard disk 252 --
My computer can't find a system on its hard disk 254 --
Drives: removable disks 258 --
Quick fixes --
If you need to confirm whether you're having a problem with a specific disk or with all disks --
If your system is having trouble reading files from a disk --
I hear clicking from my Zip drive (aka The Click of Death) 260 --
I can read from a disk, but I can't write to it or delete from it 262 --
I can't read critical information from a removable disk 263 --
Emergencies 264 --
If your laser printer is running out of toner --
If a label gets stuck inside your printer --
I've deleted files that I need 266 --
I spilled something on my keyboard or computer 268 --
I've formatted a disk or drive that has files I need 271 --
Keyboard and mouse 272 --
If you drop a small object into your keyboard --
I need to clean my keyboard 274 --
My mouse doesn't work in MS-DOS 276 --
My mouse pointer suffers from jerky movement 278 --
My mouse freezes when I use my modem 279 --
My mouse moves erratically 280 --
Printer hardware basics 282 --
If your printer is connected to another device, rather than to your computer --
If your printer uses a USB connection --
I need to run my printer's self test 284 --
My printer fails its self test 286 --
I'm not sure if my printer and computer are talking to each other 290 --
My computer doesn't seem to be sending print jobs to my printer 296 --
I'm not sure which language or languages my printer uses 304 --
Printer software basics 310 --
I need to install my printer, but I don't have a driver 312 --
I didn't check for a setup file before installing my printer 318 --
I need to install my printer driver with nothing else running 322 --
My printer driver or install program doesn't see the printer 330 --
Printer software drivers 334 --
I need to stop my printer from spooling (sending print jobs to disk on their way to the printer) 336 --
Printing directly to the printer solves my printing problem 340 --
I need to document my printer driver settings before I change them 345 --
My computer may be timing out (giving up) before it finishes sending the print job 346 --
My PostScript printer driver settings may be wrong 350 --
My non-PostScript printer driver settings may be wrong 358 --
I need to make sure I have the most current version of my printer driver 359 --
Appendix When you have to reinstall Windows 361.
Responsibility: M. David Stone and Alfred Poor.


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