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Unforgettable Experiential Activities: An Active Training Resource.

Author: Mel Silberman
Publisher: John Wiley & Sons, 2010.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

* Author Mel Silberman, best-selling author and creator of Active Training Series(R), presents his most impactful training activities developed and refined over his long-spanning career. *  Read more...

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Document Type: Book
All Authors / Contributors: Mel Silberman
ISBN: 9780470537145 0470537140
OCLC Number: 941149968
Description: s
Contents: Preface ix Acknowledgments xiii Foreword xv Introduction 1 Chapter One: Getting Acquainted 11 1. Alphabetical Circle: A Fun Way to Learn Names and a Lot More 12 2. Group Resume: Who We Are Collectively 14 3. Things We Have in Common: Getting to Know You 16 4. Predictions: Making Guesses About Co-Participants 18 5. Introductory Go-Arounds: Brief Self-Disclosures 20 6. What s in a Name? My Story 22 Chapter Two: Communication 25 7. Communication Tokens: An Awareness Exercise 26 8. Direct Communication: You Write the Scripts 28 9. Explaining Something Complicated: Avoiding Information Dumps 30 10. Obtaining Participation: Using Different Formats 34 Chapter Three: Assertive Behavior 41 11. Concerns About Confronting Employees: Overcoming the Anxiety 42 12. Assertive Starters: Ways to Begin an Assertive Message 46 13. Non-Verbal Persuasion: Assessing Its Impact 50 14. Refusing Unwanted Requests: Practicing Saying No 52 15. Stating Complaints and Requesting Change: Skill Practice 56 Chapter Four: Influencing Others 59 16. Alligator River: Looking at People with Different Glasses 60 17. Question First: The Best Way to Overcome Resistance 65 18. Influencing Others: Four Role-Play Scenarios 68 19. Getting Your Foot in the Door: Avoiding Rejection 72 Chapter Five: Conflict and Negotiation 75 20. Views of Conflict: A Word Association Game 76 21. What You Bring to Conflict Situations: Experiencing Different Styles 79 22. The Ten-Thousand-Dollar Challenge: Working Through a Conflict 85 23. Role Reversal: Arguing the Flip Side 89 24. Rating Methods to Deal with Conflict: Yours and Theirs 92 25. Breaking a Stalemate: Steps to Move Forward 95 Chapter Six: Creativity and Problem Solving 99 26. Getting Ready for Brainstorming: Creative Warm-Ups 100 27. Part Changing: Demonstrating a Technique to Increase Creativity 105 28. Brainwriting: An Alternative to Generating Ideas Verbally 108 29. Inspired Cut-Outs: Freeing the Mind 110 30. Wearing Someone Else s Shoes: Taking a Different Perspective 113 31. Making Decisions After Brainstorming: Narrowing the Options 116 Chapter Seven: Diversity 119 32. Being in the Minority: Simulating an Everyday Reality 120 33. I ve Been Curious: Questions I Have Been Afraid to Ask 124 34. Setting the Record Straight: Things About Me and Others Like Me 127 35. Unlocking Memories: Self-Disclosures in a Diverse Group 130 Chapter Eight: Facilitating Teams 133 36. Multi-Voting: A Constructive Way to Make Decisions 134 37. Rotating Facilitators: Practicing Effective Facilitation 137 38. Card Exchange: A Unique Way to Stimulate Discussion 142 39. The Problem with Majority Voting: A Double Whammy 145 40. Changing the Rules: Altering Group Process 148 41. Removing Egos: A Tool for Team Facilitators 151 Chapter Nine: Exchanging Feedback 155 42. Animal Metaphors: An Exercise in Obtaining Honest Feedback 156 43. Giving Effective Feedback: Wheaties Over Donuts 163 44. Judging the Impact of Words: Applications to Giving Feedback 168 45. When Asking for or Giving Feedback Is Challenging: Your Advice 173 Chapter Ten: Leadership 177 46. The Window Shade: Depicting Different Approaches to Decision Making 178 47. Mirroring: Experiencing the Joys and Tribulations of Being a Leader 181 48. Going Outside Comfort Zones: Brief Exercises in Change 185 49. Changes You Would Make: Dreaming Beyond the Status Quo 190 Chapter Eleven: Teaching and Coaching Employees 195 50. Making Butterflies: It s Not What You Say That Counts 196 51. Brain-Friendly Teaching: Using Four Key Principles 202 52. Building Skills Through Role Plays: You Have Options 208 53. The Components of Effective Coaching: Observing the Process 218 54. Show But Not Tell: Upping the Stakes 218 Chapter Twelve: Understanding Others 221 55. Avoiding Labels: Interpreting Behavior Objectively 222 56. Be Curious, Not Furious: Five Ways to Understand Others 227 57. Comparing Yourself to Others: Looking for Differences and Similarities 231 58. The Three C s: What Makes People Difficult 234 Chapter Thirteen: Sales and Customer Service 239 59. A Convincing Sales Presentation: Warm-up Practice 240 60. Dissatisfied Customers: How to Win Them Over 243 61. To Consult or Not Consult: Assessing Your Selling Style 248 62. Your Company s Sales Philosophy: How Do You Treat Customers? 251 Chapter Fourteen: Team Building 255 63. The Stages of Team Development: A Card Sorting Activity 256 64. Television Commercial: An Unusual Team-Building Activity 262 65. Creative House Building: An Exercise in Teamwork 264 66. Fishbowl Meeting: Observing Group Process 266 67. Making Paper Cups: Simulating a Learning Organization 269 68. Are You a Team Player? Things Team Players Do 274 69. Paper Airplanes: The Power of Collaboration 278 Chapter Fifteen: Train the Trainer 281 70. Active Vacations: Topics Versus Objectives 282 71. Design Challenges: Planning How to Achieve Training Objectives 286 72. Energizers: Ways to Wake Up or Relax a Training Group 289 73. Has This Ever Happened to You? Making Team Learning Work 292 74. Training Styles: Three Continua 296 75. You Have Many Options: Increasing Your Training Repertoire 298 About the Author 301

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