Unmanageable care : an ethnography of health care privatization in Puerto Rico (Book, 2014) [WorldCat.org]
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Unmanageable care : an ethnography of health care privatization in Puerto Rico

Author: Jessica M Mulligan
Publisher: New York : New York University Press, [2014]
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"In Unmanageable Care, anthropologist Jessica M. Mulligan goes to work at an HMO and records what it's really like to manage care. Set at a health insurance company dubbed Acme, this book chronicles how the privatization of the health care system in Puerto Rico transformed the experience of accessing and providing care on the island. Through interviews and participant observation, the book explores the everyday  Read more...
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Document Type: Book
All Authors / Contributors: Jessica M Mulligan
ISBN: 9780814724910 0814724914 9780814770313 0814770312
OCLC Number: 904389514
Notes: Comprend un index.
Description: xii, 299 pages : illustrations
Contents: Contents Acknowledgments ix Introduction: Learning to Manage 1 Part I: Elements of a System 1. A History of Reform: Colonialism, Public Health, and Privatized Care 312. Regulating a Runaway Train: Everyone Is Replaceable 61 3. New Consumer Citizens: Life Histories 89 Part II: The Business of Care: Market Values and Management Strategies 4. Quality: Managing by Numbers 125 5. Complaints: The Wrong Glucometer ... Again! 151 6. Market Values: Partnering and Choice 179 Conclusion: Ungovernability as Market Rule 209 Appendix 1: A Methodological Appendix 231 Appendix 2: Interview Descriptions 241 Notes 253 Works Cited 277 Index 295 About the Author 299
Responsibility: Jessica M. Mulligan.

Abstract:

Set at a health insurance company dubbed Acme, this book chronicles how the privatization of the health care system in Puerto Rico transformed the experience of accessing and providing care on the  Read more...

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"A persuasive account and `insiders view of how Managed Care really works. Managed Care, Jessica Mulligan argues, is really `ungovernable care. The assumption that `rational consumers can exercise Read more...

 
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