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Useful, usable, desirable : applying user experience design to your library

Author: Aaron Schmidt; Amanda Etches
Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2014. ©2014
Edition/Format:   Print book : English : First editionView all editions and formats
Summary:
Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your  Read more...
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Document Type: Book
All Authors / Contributors: Aaron Schmidt; Amanda Etches
ISBN: 9780838912263 0838912265
OCLC Number: 878812623
Notes: For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions.
Description: viii, 168 pages : illustrations ; 23 cm
Contents: Introducing library user experience --
User research techniques in this book --
Physical space --
Service points --
Policies and customer service --
Signage and wayfinding --
Online presence --
Using the library --
Wrapping up --
Appendix: Keeping score.
Other Titles: Applying user experience design to your library
Responsibility: Aaron Schmidt and Amanda Etches.

Abstract:

Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. This primer identifies 19 crucial touch points such as the  Read more...

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