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User experience innovation : [user centered design that works]

Author: Christian Kraft
Publisher: New York, NY : Apress, 2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
User Experience Innovation is a book about creating novel and engaging user experiences for new products and systems. User experience is what makes devices such as Apple's iPhone and systems such as Amazon.com so successful. iPhone customers don't buy just a phone; they buy into an experience enabled by the device. Similarly, Amazon.com customers enter a world of book reviews, interesting recommendations, instant  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Kraft, Christian, 1976-
User experience innovation.
New York, NY : Apress, 2012
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Christian Kraft
ISBN: 9781430241508 1430241500
OCLC Number: 1058118427
Notes: Subtitle from cover.
"A practitioner's approach to creating user interface innovation for devices, web pages, and systems."--Cover.
Description: 1 online resource (xx, 207 pages) : illustrations, portrait
Contents: Machine generated contents note: ch. 1 User Experience and Why It Matters --
What Is User Experience? --
User Experience Curve --
Expectations and User Experience --
User Experience vs. Consumer Experience --
First Impressions Last --
Long-Term User Experience --
Positive Surprises (Wows) --
User Experience Applies to Everything --
Summary --
ch. 2 Innovating in User Experience --
The Three Levels --
Creativity --
Innovation --
Success --
Characteristics of Successful User Experience Innovation --
Relevance --
Positive Feelings --
Uniqueness or Novelty --
Visibility --
Marketability --
The Value of User Experience Innovation --
Does Innovation Conflict with Good User Experience? --
Summary --
ch. 3 Identifying Target Users --
Defining New Target Users --
Targeting a Predefined User Group --
Determining the Group Size --
Designing for Multiple Target Groups --
Summary --
ch. 4 Identifying User Needs --
User Needs vs. Fundamental Human Needs --
User Needs vs. Core Tasks. Note continued: Types of User Needs --
Immediate User Needs --
Perceived User Needs --
Latent User Needs --
Approaches to Identifying Needs --
Finding Specific Target Users --
Contacting Target Users --
Talking to Your Target Users --
Interviewing Users or Potential Users --
Empathic Design --
Market Research --
A Day in the Life --
User-Created Diaries --
Lead User Workshops --
Rules for Interviewing End Users --
Documenting User Needs --
Summary --
ch. 5 Identifying Core Tasks --
Characteristics of a Core Task --
Core Tasks Vary by Product --
Core Tasks Are Not Solutions --
Core Tasks Differ for Different Groups --
Core Tasks Link Back to User Needs --
What Makes a Task Evolve into a Core Task? --
Time-Critical Core Tasks --
Potential Future Core Tasks --
Why Innovate Around Core Tasks? --
Method for Identifying Core Tasks --
Step 1 Identify or Define Your Target Users --
Step 2 Identify the User Needs of the Target Users. Note continued: Step 3 Identify the Core Tasks of Your Product --
Step 4 Identify Potential Future Core Tasks --
Step 5 Document Your Preliminary Core Tasks --
Step 6 Verify and Prioritize Your Core Tasks --
Step 7 Identify the Top Core Tasks for Your Product --
Step 8 Process and Document the Results --
Summary --
ch. 6 Innovating Around Core Tasks --
Step 1 Identify Target Users, User Needs, and Core Tasks --
Step 2 Identify Potential Future Core Tasks --
Step 3 List Current Solutions for the Core Tasks --
Step 4 Evaluate the Current Solutions for the Core Tasks --
Step 5 Innovate Solutions --
Step 6 Document the Results and Process the Output --
Summary --
ch. 7 Innovating for New Technologies --
Selecting Technologies --
Technologies As Sources for User Experience Innovation --
Creating User Experience Innovation Around Technologies --
Step 1 Identify Target User Needs --
Step 2 Identify Potential Capabilities of the New Technology. Note continued: Step 3 Put the Technology in the Center --
Step 4 Innovate Solutions Based on Customer Needs and Technology Capabilities --
Step 5 Document the Results and Process the Output --
Using Core Tasks or Pain Points as an Alternative Approach --
Summary --
ch. 8 Innovating for Applications --
Step 1 Identify Target User Needs --
Step 2 Identify Applications to Interact With --
Step 3 Create a diagram with your application in the center --
Step 4 Innovate Solutions --
Step 5 Document the Results and Process the Output --
Summary --
ch. 9 Relieving the Pain --
Benefits --
The Method --
Step 1 Identify Current Pain Points --
Hotlines and Mail Feedback --
Use the Internet --
Usability Tests --
User Interviews --
User Experience Expert Teardown --
Pain Points in a TV Remote Control --
Step 2 Find the Underlying Causes --
The Remote Control Does Not Work Unless I Point It Directly at the TV. Note continued: Many Times, the Remote Control Seems to Not Be Working, but Then I Realize It's Pointing in the Wrong Direction --
The Remote Control No Longer Works; I Keep Changing the Batteries, but After a Few Weeks It Stops Working Again --
I Only Use the Volume Keys and the Zapper Keys, but It Is a Real Hassle to Find These Keys in a Dark Room --
I Cannot Turn the Volume Down Quickly Enough When I Have to Answer a Phone Call --
My Remote Control Stopped Working Because I Repeatedly Dropped It on the Floor; I Had to Buy a New and Very Expensive Replacement --
Step 3 Verify Your Causes --
Step 4 Innovate Solutions --
The Remote Control Does Not Work Unless I Point It Directly at the TV --
Many Times, the Remote Control Seems to Not Be Working, but Then I Realize It's Pointing in the Wrong Direction --
The Remote Control No Longer Works; I Keep Changing the Batteries, but After a Few Weeks It Stops Working Again. Note continued: I Only Use the Volume Keys and the Zapper Keys, but It Is a Real Hassle to Find These Keys in a Dark Room --
I Cannot Turn the Volume Down Quickly Enough When I Have to Answer a Phone Call --
My Remote Control Stopped Working Because I Repeatedly Dropped It on the Floor; I Had to Buy a New and Very Expensive Replacement --
Improved Remote Control: The Final Result --
Step 5 Document the Results and Process the Output --
Summary --
ch. 10 Innovating Around First Impressions --
Why First Impressions Are Important --
Characteristics of a Successful First Impression --
Inviting and Simple --
Free of Pain Points --
Core Tasks Are at the Center --
Provide a Wow Factor --
Method for Innovating Around First Impressions --
Step 1 Identify Core First Impression Tasks --
Step 2 Identify First Impression Pain Points --
Step 3 Innovate Solutions --
Step 4 Document the Results and Process the Output --
Summary --
ch. 11 Creating Positive Surprises: The Wow Factor. Note continued: Characteristics --
They Bring a Smile --
They Exceed Expectations --
They Are in the Open --
They Cause No Pain --
How to Wow --
Visual Surprises and Wows --
Playfulness --
Hidden Treasures --
Intelligence and Context Awareness --
Methods for Innovating --
Creating Positive Surprises and Wows for Core Tasks --
Creating Positive Surprises and Wows for the First Impression --
Avoid Unnecessary Wows --
Summary --
ch. 12 Innovating Around an Ecosystem --
Introducing the Method --
Step 1 Identify Target User Needs and Potential Future Core Tasks --
Step 2 Identify Your Potential Ecosystem --
User Needs for Identifying Ecosystem Elements --
Core Tasks for Identifying Ecosystem Elements --
Pain Points for Identifying Ecosystem Elements --
Step 3 Draw Your Ecosystem --
Step 4 Innovate Around Your Ecosystem --
User Needs, Core Tasks, and Pain Points --
Displaced Simplicity --
E-book Reader Example --
Step 5 Document and Process the Results --
Summary. Note continued: ch. 13 Innovating with Lead Users --
Intellectual Property and Secrecy Concerns --
Step 1 Find Lead Users --
Step 2 Prepare for the Workshop --
Step 3 Run the Workshop --
Step 4 Document the Results and Process the Output --
Summary --
ch. 14 Copying with Pride --
Step 1 Identify Potential Solutions from a Competitor Product --
Use Competitors' Products --
Competitor Intelligence --
LCD TV Example --
Step 2 Categorize Competitor Solutions --
Step 3 Innovate Solutions --
Solutions That Cover Core Tasks but Are Hidden --
Solutions That Cover Core Tasks but Have Moderate or Serious Pain Points --
Solutions That Aren't Part of a Core Task but Have Nice Visual Design --
Solutions That Aren't Part of a Core Task but Have Some Interesting Interaction Elements --
Step 4 Verify Solutions --
Concerns --
Summary --
ch. 15 Innovating Around Paradoxes --
Step 1 Identify Paradoxes --
Step 2 Innovate Solutions Around Paradoxes --
Simplicity vs. Functionality. Note continued: Mismatch Between Need and Actual Usage --
Relying on Other Products for Core Tasks --
Multiple Target User Groups with Conflicting Needs --
Business Structure vs. End-User Needs --
Video Conversion Software Example --
Step 3 Document and Verify Solutions --
Summary --
ch. 16 Innovating Around Context Awareness --
Step 1 Identify Target User Needs --
Step 2 Identify Current Sensing Capabilities --
Step 3 Innovate Context Awareness Abilities --
Step 4 Document Your Results and Verify Solutions --
Concerns --
Summary --
ch. 17 Innovating Around New Products and Users --
Learning to Design for Great User Experience --
Steps Needed to Design for Successful User Experience --
Step 1 Identify or Define Your Target Users --
Step 2 Identify Target User Needs --
Step 3 Find and Prioritize Core Tasks for New Target Users --
Step 4 Identify Key Core Tasks --
Step 5 Design and Innovate Basic User Experience Elements --
Step 6 Identify and Design Needed Technologies. Note continued: Step 7 Identify Applications and Innovate --
Step 8 Design Your Product --
Summary --
ch. 18 Prototyping and Verifying Solutions --
Prototyping --
Photos and Illustrations --
Cartoons and Storyboards --
Flash Videos and Simulations --
Videos --
Paper Prototypes --
Verification --
User Interviews --
Market Research --
Usability Tests --
Lead User Workshops --
Summary --
ch. 19 Meeting Organizational Challenges --
Technology vs. User Experience --
The "I Know What the Users Want" Attitude --
Ignorance --
Getting Lost in Big Organizations --
Solutions and Methods --
Use Customer Insights --
Invite People to Workshops --
Create Cross-Functional Teams --
Provide Examples from Competition --
Do Internal Marketing --
Deliver Great Ideas and Prototypes --
Let Decision-Makers Participate in Usability Tests --
Conduct Street Interviews --
Involve Yourself in Specific Products --
Teach Internally --
Summary.
Responsibility: Christian Kraft.

Abstract:

User Experience Innovation is a book about creating novel and engaging user experiences for new products and systems. User experience is what makes devices such as Apple's iPhone and systems such as Amazon.com so successful. iPhone customers don't buy just a phone; they buy into an experience enabled by the device. Similarly, Amazon.com customers enter a world of book reviews, interesting recommendations, instant downloads to their Kindle, and one-click purchasing. Products today are focal points, and it is the experience surrounding the product that matters the most. User Experience Innovation helps you create the right sort of experience around your products in order to be successful in the marketplace.

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Primary Entity

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    schema:creator <http://experiment.worldcat.org/entity/work/data/1106628300#Person/kraft_christian_1976> ; # Christian Kraft
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    schema:description "Note continued: Step 3 Identify the Core Tasks of Your Product -- Step 4 Identify Potential Future Core Tasks -- Step 5 Document Your Preliminary Core Tasks -- Step 6 Verify and Prioritize Your Core Tasks -- Step 7 Identify the Top Core Tasks for Your Product -- Step 8 Process and Document the Results -- Summary -- ch. 6 Innovating Around Core Tasks -- Step 1 Identify Target Users, User Needs, and Core Tasks -- Step 2 Identify Potential Future Core Tasks -- Step 3 List Current Solutions for the Core Tasks -- Step 4 Evaluate the Current Solutions for the Core Tasks -- Step 5 Innovate Solutions -- Step 6 Document the Results and Process the Output -- Summary -- ch. 7 Innovating for New Technologies -- Selecting Technologies -- Technologies As Sources for User Experience Innovation -- Creating User Experience Innovation Around Technologies -- Step 1 Identify Target User Needs -- Step 2 Identify Potential Capabilities of the New Technology."@en ;
    schema:description "Note continued: Characteristics -- They Bring a Smile -- They Exceed Expectations -- They Are in the Open -- They Cause No Pain -- How to Wow -- Visual Surprises and Wows -- Playfulness -- Hidden Treasures -- Intelligence and Context Awareness -- Methods for Innovating -- Creating Positive Surprises and Wows for Core Tasks -- Creating Positive Surprises and Wows for the First Impression -- Avoid Unnecessary Wows -- Summary -- ch. 12 Innovating Around an Ecosystem -- Introducing the Method -- Step 1 Identify Target User Needs and Potential Future Core Tasks -- Step 2 Identify Your Potential Ecosystem -- User Needs for Identifying Ecosystem Elements -- Core Tasks for Identifying Ecosystem Elements -- Pain Points for Identifying Ecosystem Elements -- Step 3 Draw Your Ecosystem -- Step 4 Innovate Around Your Ecosystem -- User Needs, Core Tasks, and Pain Points -- Displaced Simplicity -- E-book Reader Example -- Step 5 Document and Process the Results -- Summary."@en ;
    schema:description "Note continued: I Only Use the Volume Keys and the Zapper Keys, but It Is a Real Hassle to Find These Keys in a Dark Room -- I Cannot Turn the Volume Down Quickly Enough When I Have to Answer a Phone Call -- My Remote Control Stopped Working Because I Repeatedly Dropped It on the Floor; I Had to Buy a New and Very Expensive Replacement -- Improved Remote Control: The Final Result -- Step 5 Document the Results and Process the Output -- Summary -- ch. 10 Innovating Around First Impressions -- Why First Impressions Are Important -- Characteristics of a Successful First Impression -- Inviting and Simple -- Free of Pain Points -- Core Tasks Are at the Center -- Provide a Wow Factor -- Method for Innovating Around First Impressions -- Step 1 Identify Core First Impression Tasks -- Step 2 Identify First Impression Pain Points -- Step 3 Innovate Solutions -- Step 4 Document the Results and Process the Output -- Summary -- ch. 11 Creating Positive Surprises: The Wow Factor."@en ;
    schema:description "Note continued: ch. 13 Innovating with Lead Users -- Intellectual Property and Secrecy Concerns -- Step 1 Find Lead Users -- Step 2 Prepare for the Workshop -- Step 3 Run the Workshop -- Step 4 Document the Results and Process the Output -- Summary -- ch. 14 Copying with Pride -- Step 1 Identify Potential Solutions from a Competitor Product -- Use Competitors' Products -- Competitor Intelligence -- LCD TV Example -- Step 2 Categorize Competitor Solutions -- Step 3 Innovate Solutions -- Solutions That Cover Core Tasks but Are Hidden -- Solutions That Cover Core Tasks but Have Moderate or Serious Pain Points -- Solutions That Aren't Part of a Core Task but Have Nice Visual Design -- Solutions That Aren't Part of a Core Task but Have Some Interesting Interaction Elements -- Step 4 Verify Solutions -- Concerns -- Summary -- ch. 15 Innovating Around Paradoxes -- Step 1 Identify Paradoxes -- Step 2 Innovate Solutions Around Paradoxes -- Simplicity vs. Functionality."@en ;
    schema:description "Note continued: Types of User Needs -- Immediate User Needs -- Perceived User Needs -- Latent User Needs -- Approaches to Identifying Needs -- Finding Specific Target Users -- Contacting Target Users -- Talking to Your Target Users -- Interviewing Users or Potential Users -- Empathic Design -- Market Research -- A Day in the Life -- User-Created Diaries -- Lead User Workshops -- Rules for Interviewing End Users -- Documenting User Needs -- Summary -- ch. 5 Identifying Core Tasks -- Characteristics of a Core Task -- Core Tasks Vary by Product -- Core Tasks Are Not Solutions -- Core Tasks Differ for Different Groups -- Core Tasks Link Back to User Needs -- What Makes a Task Evolve into a Core Task? -- Time-Critical Core Tasks -- Potential Future Core Tasks -- Why Innovate Around Core Tasks? -- Method for Identifying Core Tasks -- Step 1 Identify or Define Your Target Users -- Step 2 Identify the User Needs of the Target Users."@en ;
    schema:description "Note continued: Many Times, the Remote Control Seems to Not Be Working, but Then I Realize It's Pointing in the Wrong Direction -- The Remote Control No Longer Works; I Keep Changing the Batteries, but After a Few Weeks It Stops Working Again -- I Only Use the Volume Keys and the Zapper Keys, but It Is a Real Hassle to Find These Keys in a Dark Room -- I Cannot Turn the Volume Down Quickly Enough When I Have to Answer a Phone Call -- My Remote Control Stopped Working Because I Repeatedly Dropped It on the Floor; I Had to Buy a New and Very Expensive Replacement -- Step 3 Verify Your Causes -- Step 4 Innovate Solutions -- The Remote Control Does Not Work Unless I Point It Directly at the TV -- Many Times, the Remote Control Seems to Not Be Working, but Then I Realize It's Pointing in the Wrong Direction -- The Remote Control No Longer Works; I Keep Changing the Batteries, but After a Few Weeks It Stops Working Again."@en ;
    schema:description "Note continued: Mismatch Between Need and Actual Usage -- Relying on Other Products for Core Tasks -- Multiple Target User Groups with Conflicting Needs -- Business Structure vs. End-User Needs -- Video Conversion Software Example -- Step 3 Document and Verify Solutions -- Summary -- ch. 16 Innovating Around Context Awareness -- Step 1 Identify Target User Needs -- Step 2 Identify Current Sensing Capabilities -- Step 3 Innovate Context Awareness Abilities -- Step 4 Document Your Results and Verify Solutions -- Concerns -- Summary -- ch. 17 Innovating Around New Products and Users -- Learning to Design for Great User Experience -- Steps Needed to Design for Successful User Experience -- Step 1 Identify or Define Your Target Users -- Step 2 Identify Target User Needs -- Step 3 Find and Prioritize Core Tasks for New Target Users -- Step 4 Identify Key Core Tasks -- Step 5 Design and Innovate Basic User Experience Elements -- Step 6 Identify and Design Needed Technologies."@en ;
    schema:description "Note continued: Step 3 Put the Technology in the Center -- Step 4 Innovate Solutions Based on Customer Needs and Technology Capabilities -- Step 5 Document the Results and Process the Output -- Using Core Tasks or Pain Points as an Alternative Approach -- Summary -- ch. 8 Innovating for Applications -- Step 1 Identify Target User Needs -- Step 2 Identify Applications to Interact With -- Step 3 Create a diagram with your application in the center -- Step 4 Innovate Solutions -- Step 5 Document the Results and Process the Output -- Summary -- ch. 9 Relieving the Pain -- Benefits -- The Method -- Step 1 Identify Current Pain Points -- Hotlines and Mail Feedback -- Use the Internet -- Usability Tests -- User Interviews -- User Experience Expert Teardown -- Pain Points in a TV Remote Control -- Step 2 Find the Underlying Causes -- The Remote Control Does Not Work Unless I Point It Directly at the TV."@en ;
    schema:description "Machine generated contents note: ch. 1 User Experience and Why It Matters -- What Is User Experience? -- User Experience Curve -- Expectations and User Experience -- User Experience vs. Consumer Experience -- First Impressions Last -- Long-Term User Experience -- Positive Surprises (Wows) -- User Experience Applies to Everything -- Summary -- ch. 2 Innovating in User Experience -- The Three Levels -- Creativity -- Innovation -- Success -- Characteristics of Successful User Experience Innovation -- Relevance -- Positive Feelings -- Uniqueness or Novelty -- Visibility -- Marketability -- The Value of User Experience Innovation -- Does Innovation Conflict with Good User Experience? -- Summary -- ch. 3 Identifying Target Users -- Defining New Target Users -- Targeting a Predefined User Group -- Determining the Group Size -- Designing for Multiple Target Groups -- Summary -- ch. 4 Identifying User Needs -- User Needs vs. Fundamental Human Needs -- User Needs vs. Core Tasks."@en ;
    schema:description "Note continued: Step 7 Identify Applications and Innovate -- Step 8 Design Your Product -- Summary -- ch. 18 Prototyping and Verifying Solutions -- Prototyping -- Photos and Illustrations -- Cartoons and Storyboards -- Flash Videos and Simulations -- Videos -- Paper Prototypes -- Verification -- User Interviews -- Market Research -- Usability Tests -- Lead User Workshops -- Summary -- ch. 19 Meeting Organizational Challenges -- Technology vs. User Experience -- The "I Know What the Users Want" Attitude -- Ignorance -- Getting Lost in Big Organizations -- Solutions and Methods -- Use Customer Insights -- Invite People to Workshops -- Create Cross-Functional Teams -- Provide Examples from Competition -- Do Internal Marketing -- Deliver Great Ideas and Prototypes -- Let Decision-Makers Participate in Usability Tests -- Conduct Street Interviews -- Involve Yourself in Specific Products -- Teach Internally -- Summary."@en ;
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    schema:name "User-centered system design"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1106628300#Topic/user_interfaces_computer_systems> # User interfaces (Computer systems)
    a schema:Intangible ;
    schema:name "User interfaces (Computer systems)"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1106628300#Topic/user_interfaces_computer_systems_technological_innovations> # User interfaces (Computer systems)--Technological innovations
    a schema:Intangible ;
    schema:name "User interfaces (Computer systems)--Technological innovations"@en ;
    .

<http://libproxy.dundee.ac.uk/login?url=http://dx.doi.org/10.1007/978-1-4302-4150-8>
    rdfs:comment "An electronic book accessible through the World Wide Web; click to view." ;
    .

<http://worldcat.org/entity/work/data/1106628300#CreativeWork/user_experience_innovation>
    a schema:CreativeWork ;
    rdfs:label "User experience innovation." ;
    schema:description "Print version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/1058118427> ; # User experience innovation : [user centered design that works]
    .

<http://worldcat.org/isbn/9781430241508>
    a schema:ProductModel ;
    schema:isbn "1430241500" ;
    schema:isbn "9781430241508" ;
    .


Content-negotiable representations

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