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Virtual reference best practices : tailoring services to your library

Author: M Kathleen Kern
Publisher: Chicago : American Library Association, ©2009.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

Outlines the tools and decision-making processes that help libraries evaluate, tailor, and launch virtual reference services that are a perfect fit for the community and a library. This book provides  Read more...

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Genre/Form: Electronic books
Additional Physical Format: Print version:
Kern, M. Kathleen.
Virtual reference best practices.
Chicago : American Library Association, ©2009
(DLC) 2008015379
(OCoLC)222250186
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: M Kathleen Kern
ISBN: 9781441619129 1441619127
OCLC Number: 435526613
Reproduction Notes: Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL
Description: 1 online resource (viii, 148 pages) : illustrations
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: Defining virtual reference --
Implementing virtual reference : is it the right thing, right now? --
Who are we doing this for? --
Buy-in : gaining commitment and support --
Policies : setting expectations of who, when, and what --
Selecting software --
Communication : do I have to learn a new language? --
Determining a staffing model --
Assessing the costs : budgeting for virtual reference --
Collaborative virtual reference --
Aspects of training --
Marketing your virtual reference service --
Assessment and evaluation : how are we doing? --
The road ahead : next steps and emerging technologies.
Responsibility: M. Kathleen Kern.

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