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Virtual reference best practices : tailoring services to your library

Author: M Kathleen Kern
Publisher: Chicago : American Library Association, 2009.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Outlines the tools and decision-making processes that help libraries evaluate, tailor, and launch virtual reference services that are a perfect fit for the community and a library. This book provides  Read more...

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Document Type: Book
All Authors / Contributors: M Kathleen Kern
ISBN: 9780838909751 0838909752
OCLC Number: 780938929
Description: VIII, 148 str. : tabele, ilustr. ; 28 cm.
Responsibility: M. Kathleen Kern.

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