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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments

Author: Diane K Kovacs
Publisher: New York : Neal-Schuman Publishers, ©2007.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Diane K Kovacs
ISBN: 1555705987 9781555705985
OCLC Number: 300232285
Description: xvii, 132 p. ; 23 cm
Contents: Technical, communications, and reference skills and knowledge for virtual reference librarians --
Acquire and improve technical skills and knowledge for virtual reference --
Practice and expand communications skills and knowledge for the virtual reference interview --
Maintain and build reference skills and knowledge.
Responsibility: Diane K. Kovacs.
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