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The virtual reference handbook interview and information delivery techniques for the chat and e-mail environments

Author: Diane K Kovacs
Publisher: New York, NY Neal-Schuman Publishers 2007 ©2007 de la editorial
Edition/Format:   Print book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Diane K Kovacs
ISBN: 9781555705985 1555705987
OCLC Number: 860403880
Description: xvii, 132 páginas 23 cm.
Contents: Technical, communications, and reference skills and knowledge for virtual reference librarians --
Acquire and improve technical skills and knowledge for virtual reference --
Practice and expand communications skills and knowledge for the virtual reference interview --
Maintain and build reference skills and knowledge
Responsibility: Diane K. Kovacs.
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