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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/456207430 Title: Voice of the customer : capture and analysis Author: Kai Yang Publisher: New York : McGraw-Hill, [2008]. ©2008 ISBN/ISSN: 9781615830596 1615830596 9780071593410 0071593411 1281113395 9781281113399 OCLC:456207430

  
  

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Voice of the customer : capture and analysis

Author:	Kai Yang
Publisher:	New York : McGraw-Hill, [2008]. ©2008
Series:	Six sigma operational methods series.
Edition/Format:	eBook : Document : EnglishView all editions and formats
Summary:	Demonstrates how Design for Six Sigma's statistical methods can be deployed to identify key customer needs and assess the cost of poor quality, design robust product to meet those needs, optimize product life cycles, and accurately validate their findings.  Read more...
Subjects	Quality control -- Statistical methods. Production management -- Statistical methods. Six sigma (Quality control standard) View all subjects
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