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When the state meets the street : public service and moral agency

Author: Bernardo Zacka
Publisher: Cambridge, Massachusetts : The Belknap Press of Harvard University Press, 2017. ©2017
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
When the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that considerably affect people's lives. By combining insights from political  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Zacka, Bernardo, 1983-
When the state meets the street.
Cambridge, Massachusetts : The Belknap Press of Harvard University Press, 2017
(DLC) 2017005846
(OCoLC)982089280
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Bernardo Zacka
ISBN: 9780674981423 0674981421
OCLC Number: 1018405327
Description: 1 online resource (xi, 337 pages) : illustrations
Contents: Street level discretion --
Three pathologies: the indifferent, the enforcer, and the caregiver --
A gymnastics of the self: coping with the everyday pressures of street-level work --
When the rules run out: informal taxonomies and peer-level accountability --
Impossible situations: on the breakdown of moral integrity at the frontlines of public service.
Responsibility: Bernardo Zacka.

Abstract:

Bernardo Zacka probes the complex moral lives of street-level bureaucrats-the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary  Read more...

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Beautifully written, tightly argued, and totally original.--Michael Piore, Massachusetts Institute of Technology Zacka persuasively argues that street-level bureaucrats are, in fact, moral agents Read more...

 
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