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Why didn't you say that in the first place? : how to be understood at work

Author: Richard Heyman
Publisher: San Francisco : Jossey-Bass Publishers, ©1994.
Series: Jossey-Bass management series.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
"Misunderstanding at work seems to be business as usual - yet nothing is more unproductive, costly, or frustrating. It frays tempers, saps energy, and causes errors, delays, and even lawsuits. Is there any way out?" "Richard Heyman offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. In this lively,  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Richard Heyman
ISBN: 1555426530 9781555426538 0787903442 9780787903442
OCLC Number: 29548662
Description: xix, 183 pages : illustrations ; 24 cm
Contents: Part one: Why nobody understands you --
For your ears only: Why misunderstanding is normal --
Beyond mind reading: The power of strategic talk --
Part two: How you can increase the odds in your favor --
When words are deeds: Talk that makes work happen --
Hearing is believing: Talk and the written word --
Differences that make a difference: Talking across stereotypes --
Part three: What your organization can do to help --
Building a culture that supports understanding --
Communicating when understanding is critical --
Creating a new accountability.
Series Title: Jossey-Bass management series.
Responsibility: Richard Heyman.
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Abstract:

With specific advice on how to increase the odds of being understood, this work explores the power of strategic talk, talk versus the written word, and verbal stereotypes. It offers suggestions for  Read more...

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"Easy to read...easy to use...clear and concise...a practical guidethat empowers the reader with techniques and strategies thatguarantee true communicative understanding in all areas of one'slife." Read more...

 
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Primary Entity<\/h3>\n
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<http:\/\/experiment.worldcat.org\/entity\/work\/data\/815137467#Topic\/communication_interpersonnelle<\/a>> # Communication interpersonnelle<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Communication interpersonnelle<\/span>\"@fr<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/815137467#Topic\/interpersonal_communication<\/a>> # Interpersonal communication<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Interpersonal communication<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/815137467#Topic\/interpersoonlijke_communicatie<\/a>> # Interpersoonlijke communicatie<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Interpersoonlijke communicatie<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/815137467#Topic\/organisaties<\/a>> # Organisaties<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Organisaties<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/815137467#Topic\/verbale_communicatie<\/a>> # Verbale communicatie<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Verbale communicatie<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/id.loc.gov\/vocabulary\/countries\/cau<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Place<\/a> ;\u00A0\u00A0\u00A0\ndcterms:identifier<\/a> \"cau<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/viaf.org\/viaf\/45128022<\/a>> # Richard Heyman<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:birthDate<\/a> \"1939<\/span>\" ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Heyman<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Richard<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Richard Heyman<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
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<http:\/\/worldcat.org\/isbn\/9781555426538<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:ProductModel<\/a> ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"1555426530<\/span>\" ;\u00A0\u00A0\u00A0\nschema:isbn<\/a> \"9781555426538<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
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<http:\/\/www.worldcat.org\/title\/-\/oclc\/29548662#Review\/-1003976793<\/a>>\u00A0\u00A0\u00A0\u00A0a \nschema:Review<\/a> ;\u00A0\u00A0\u00A0\nschema:itemReviewed<\/a> <http:\/\/www.worldcat.org\/oclc\/29548662<\/a>> ; # Why didn\'t you say that in the first place? : how to be understood at work<\/span>\n\u00A0\u00A0\u00A0\nschema:reviewBody<\/a> \"\"Misunderstanding at work seems to be business as usual - yet nothing is more unproductive, costly, or frustrating. It frays tempers, saps energy, and causes errors, delays, and even lawsuits. Is there any way out?\" \"Richard Heyman offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. In this lively, down-to-earth book, he explains why creating understanding is such a challenge: we can only understand each other by interpreting what we hear or read - and no two people interpret the same words in exactly the same way. The success or failure of our communication depends largely on us, and Heyman shows how we can all make a difference.\" \"Drawing on insights from the study of everyday talk and from his wealth of experience addressing business communication problems, Heyman offers step-by-step methods for using strategic talk to create shared contexts for understanding and clear communication. Sample conversations, stories, examples, and checklists show how misunderstanding can be prevented when we understand the inherent ambiguities of language and use our skills as both speaker and listener to create shared meaning; forget about stereotypes and use strategic talk to communicate with everyone at work; learn to systematically use questions, examples, and paraphrasing in our everyday talk; and build a culture that encourages people to say, without fear, \"I don\'t understand.\"\" \"Why Didn\'t You Say That in the First Place? provides a practical guide for speaking and writing to be understood - the first time!\"--Jacket.<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n\n

Content-negotiable representations<\/p>\n