Why didn't you say that in the first place? : how to be understood at work (Book, 1997) [WorldCat.org]
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Why didn't you say that in the first place? : how to be understood at work

Author: Richard Heyman
Publisher: San Francisco : Jossey-Bass, 1997.
Series: The Jossey-Bass business & management series
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
For those frustrated by the way miscommunication prevents work from getting done at their jobs, Heyman explains how to avoid crossed signals that create embarrassing and costly mistakes, and gives advice on increasing the odds of being understood.
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Document Type: Book
All Authors / Contributors: Richard Heyman
ISBN: 0787903442 9780787903442 1555426530 9781555426538
OCLC Number: 422840037
Notes: Includes index.
Target Audience: For adults.
Description: 183 pages : illustrations ; 23 cm.
Contents: Part One: Why Nobody Understands You. 1. For Your Ears Only: Why Misunderstanding Is Normal. 2. Beyond Mind Reading: The Power of Strategic Talk. Part Two: How You Can Increase the Odds in Your Favor. 3. When Words Are Deeds: Talk That Makes Work Happen. 4. Hearing Is Believing: Talk and the Written Word. 5. Differences That Make a Difference: Talking Across Stereotypes. Part Three: What Your Organization Can Do to Help. 6. Building a Culture That Supports Understanding. 7. Communicating When Understanding Is Critical. 8. Creating a New Accountability.
Series Title: The Jossey-Bass business & management series
Responsibility: by Richard Heyman.

Abstract:

With specific advice on how to increase the odds of being understood, this work explores the power of strategic talk, talk versus the written word, and verbal stereotypes. It offers suggestions for  Read more...

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"Easy to read...easy to use...clear and concise...a practical guidethat empowers the reader with techniques and strategies thatguarantee true communicative understanding in all areas of one'slife." Read more...

 
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