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Material Type: | Document, Internet resource |
---|---|
Document Type: | Internet Resource, Computer File |
All Authors / Contributors: |
Rod Collins |
ISBN: | 9780814433096 081443309X 9780814433089 0814433081 |
OCLC Number: | 900920979 |
Description: | 1 online resource (241 pages) |
Contents: | Contents Preface ix Acknowledgments xv 1. Getting on the Right Bus 3 2. Letting Go of an Old Mindset 27 3. Resetting the 3 M's 53 4. Understand What's Most Important to Customers 75 5. Aggregate and Leverage Collective Intelligence 99 6. Build Shared Understanding by Bringing Everyone Together in Open Conversations 123 7. Focus on the Critical Few Performance Drivers 149 8. Hold People Accountable to Their Peers 171 Epilogue 199 Notes 205 Index 213 |
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