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Working PeopleSmart : 6 strategies for success

Author: Melvin L Silberman; Freda Hansburg
Publisher: San Francisco : Berrett-Koehler, ©2004.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
"Working PeopleSmart will help you develop interpersonal savvy that enhances personal and organizational performance. It details six core strategies that will enable you to: open others up rather than make them defensive or resistant; diffuse tension rather than create it; deal with critical colleagues; persuade your boss to listen to you; and get the resources you need."--Jacket.
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Genre/Form: Handbooks and manuals
Handbooks, manuals, etc
Additional Physical Format: Print version:
Silberman, Melvin L.
Working PeopleSmart.
San Francisco : Berrett-Koehler, ©2004
(DLC) 2003063868
(OCoLC)53887639
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Melvin L Silberman; Freda Hansburg
ISBN: 1576752089 9781576752081
OCLC Number: 53887639
Notes: Includes index.
Description: x, 208 pages ; 23 cm
Contents: Strategy 1. Be curious rather than furious --
Strategy 2. Include the listener rather than talk at him or her --
Strategy 3. Speak up (with tact) rather than suffer in silence --
Strategy 4. Invite others to be your mirror rather than your blind spot --
Strategy 5. Be open to resistance rather than fight it --
Strategy 6. Think we, not me --
Now what?
Responsibility: Mel Silberman, Freda Hansburg.
More information:

Abstract:

"Working PeopleSmart will help you develop interpersonal savvy that enhances personal and organizational performance. It details six core strategies that will enable you to: open others up rather than make them defensive or resistant; diffuse tension rather than create it; deal with critical colleagues; persuade your boss to listen to you; and get the resources you need."--Jacket.

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