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Writing for social media

Author: Carrie Marshall
Publisher: Swindon, United Kingdom : BCS Learning & Development, [2018] ©2018
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Engaging with customers through social media is essential for businesses in this day and age. Writing for social media can be difficult to get right and even big brands can get it wrong. This book walks you through how to deliver maximum benefit for your business through your social media writing.
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Carrie Marshall
ISBN: 9781780174501 1780174500
OCLC Number: 1062727477
Description: 1 online resource (1 volume)
Contents: Cover; CONTENTS; AUTHOR; PREFACE; 1 WHAT IS SOCIAL MEDIA?; WHAT DO BUSINESSES DO ON SOCIAL MEDIA?; CH-CH-CH CHANGES; HOW TO BECOME A SOCIAL MEDIA MOGUL; SOCIAL MEDIA: THE SKILLS THAT MATTER; KEY TAKEAWAYS; 2 KNOW WHAT YOU WANT TO ACHIEVE; SMART THINKING; FIND THE WHY; CURB YOUR ENTHUSIASM; KEY TAKEAWAYS; 3 DIFFERENT STROKES FOR DIFFERENT FOLKS; WHO'S ON FACEBOOK?; WHO'S ON LINKEDIN?; WHO'S ON INSTAGRAM?; WHO'S ON TWITTER?; WHO'S ON PINTEREST?; WHO USES INSTANT MESSAGING APPS?; WHO'S ON SNAPCHAT?; WHO'S DOING IT EVERY DAY?; Don't FORGET THE FOCUSED SITES; KEY TAKEAWAYS; 4 WHO ARE YOU? PICKING YOUR PERSONATHE PILLARS OF A BRAND PERSONA; BE CONSISTENT, BUT BE SENSIBLE; KEY TAKEAWAYS; 5 BIG IDEAS IN SMALL SPACES; WHAT YOU CAN POST VS WHAT YOU SHOULD POST ON FACEBOOK, LINKEDIN AND TWITTER; CHARACTER AND HASHTAG LIMITS ON OTHER SOCIAL PLATFORMS; KEY TAKEAWAYS; 6 HOW TO WRITE FOR SOCIAL MEDIA ON FACEBOOK, LINKEDIN, TWITTER AND THE REST; HOW TO WRITE FOR EVERY SOCIAL NETWORK; THINGS TO THINK ABOUT WHEN YOU'RE WRITING FOR FACEBOOK; THINGS TO THINK ABOUT WHEN YOU'RE WRITING FOR LINKEDIN; THINGS TO THINK ABOUT WHEN YOU'RE WRITING FOR TWITTER; KEY TAKEAWAYS 7 HOW TO WRITE THINGS PEOPLE WANT TO SHAREELEVEN AND A HALF WAYS TO CREATE CONTENT PEOPLE WILL SHARE; KEY TAKEAWAYS; 8 READY! FIRE! AIM! THIRTEEN MISTAKES TO AVOID WHEN CREATING SOCIAL MEDIA CONTENT; 1 NOT HAVING A PLAN; 2 TRYING TO BE FUNNY WHEN YOU'RE NOT FUNNY; 3 EXCESSIVE SELF-PROMOTION; 4 SPAMMING; 5 ONE-WAY COMMUNICATION; 6 THINKING ONE SIZE FITS ALL; 7 DOING TOO MUCH IN TOO MANY PLACES; 8 IRRELEVANT CONTENT; 9 LOW VALUE CONTENT; 10 POSTING TOO FREQUENTLY; 11 POSTING TOO RARELY; 12 CAUSING OFFENCE; 13 USING SOCIAL MEDIA SOLELY FOR MARKETING; KEY TAKEAWAYS 9 TIMING IS EVERYTHING: WHEN TO POST TO SOCIAL MEDIAAUSPICIOUS TIMES FOR FACEBOOK; AUSPICIOUS TIMES FOR TWITTER; AUSPICIOUS TIMES FOR INSTAGRAM; AUSPICIOUS TIMES FOR LINKEDIN; AUSPICIOUS TIMES FOR OTHER FORMS OF SOCIAL MEDIA; THE IMPORTANCE OF KNOWING YOUR AUDIENCE; KEY TAKEAWAYS; 10 EVERYONE'S OFFENDED: WHEN BUSINESSES' SOCIAL MEDIA POSTS GO BADLY WRONG; 1 KEURIG (COFFEE MACHINES); 2 H&M (RETAIL); 3 AMERICAN APPAREL (RETAIL); 4 US AIRWAYS (TRANSPORTATION); 5 MIRACLE MATTRESS (BEDDING); KEY TAKEAWAYS; 11 DO NOT FEED THE TROLLS: HOW TO HANDLE ONLINE UNPLEASANTNESS; THE UNHAPPY CUSTOMER THE CRITICTHE PRANKSTER; CAMPAIGNERS FOR A PARTICULAR CAUSE; TROLLS; KEY TAKEAWAYS; 12 TOOLS OF THE TRADE: FROM APPS TO ANALYTICS; POST SCHEDULERS; ANALYTICS; SOCIAL MEDIA DASHBOARDS; KEY TAKEAWAYS; AFTERWORD; APPENDIX: THE TOP ELEVEN SOCIAL NETWORKS PEOPLE ARE ACTUALLY USING; REFERENCES; INDEX
Responsibility: Carrie Marshall.

Abstract:

Engaging with customers through social media is essential for businesses in this day and age. Writing for social media can be difficult to get right and even big brands can get it wrong. This book  Read more...

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'An excellent read covering the current key components and chock full of useful advice.' -- Mick Phythian MBCS CITP * Research Associate, Centre for Computing & Social Responsibility, De Montfort Read more...

 
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