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You Can't Win a Fight with Your Client

Author: Tom Markert; O'Reilly for Higher Education (Firm)
Publisher: HarperCollins Publishers, 2009.
Edition/Format:   eBook : English : 1st editionView all editions and formats
Summary:
" In this follow-up to You Can't Win a Fight with Your Boss , Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client! " As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very  Read more...
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Details

Genre/Form: Electronic books
Material Type: Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Tom Markert; O'Reilly for Higher Education (Firm)
OCLC Number: 1103595833
Description: 1 online resource (128 pages)
Responsibility: Markert, Tom.

Abstract:

" In this follow-up to You Can't Win a Fight with Your Boss , Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client! " As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can't Win a Fight with Your Client , Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more. A perfect resource for anyone working with clients at any level, You Can't Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today's hypercompetitive and demanding business environment.

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