"Zero Dollar Linda" : a meditation on Malcolm Gladwell's "Million Dollar Murray," the Linda Chamberlain Rule, and the Auditor General of Ontario (eBook, 2011) [WorldCat.org]
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"Zero Dollar Linda" : a meditation on Malcolm Gladwell's "Million Dollar Murray," the Linda Chamberlain Rule, and the Auditor General of Ontario

Author: John Stapleton; Malcolm Gladwell; Metcalf Foundation.
Publisher: Toronto, Ont. : Metcalf Foundation, 2010
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: John Stapleton; Malcolm Gladwell; Metcalf Foundation.
ISBN: 0980898129 9780980898125
OCLC Number: 727110911
Description: 1 online resource (27 pages)
Contents: Overview --
1. Murray --
2. Linda --
3. The five policy artefacts that lie behind Linda's story --
3.1. Artefact #1. The Ontario Disability Support Program (ODSP) --
clawbacks and overpayments on earned income --
3.2. Artefact #2. ODSP Rents in Public Housing --
out of line with reality but in line with provincial/municipal politics --
3.3. Artefact #3. Moving from ODSP shelter allowance to rent-geared-to-income --
a huge shock to Linda's budget --
3.4. Artefact #4. The $440 rule --
buried in the social housing regulations, this obscure rule amounts to zero tolerance for disabled people who try for self-reliance --
3.5. Artefact #5. Double-dipping into Linda's earned income --
how two government silos managed to penalize Linda twice for earning the same money --
4. The mindless application of poorly conceived policies --
5. Turning government institutions into parking lots --
6. Distrustful institutions and exception-based policy-making --
7. Auditing a distrustful institution: what the Auditor General should have known --
7.1. Does "overpayment" mean fraud? --
7.2. How monthly reconciliation inflates the numbers --
7.3. Attaching inflated costs to the inflated numbers --
7.4. The need for lots of rules --
7.5. The Auditor General invents a new rule --
7.6. What the Auditor General could have said --
8. Postscript: Linda.
Responsibility: prepared by John Stapleton.
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